Toonslab Support Question.

Red · 06-03-2015

Before reading please note this is a question not a complaint about being banned from iClassic. (towards rufus and colin)
After waking up and this morning and getting ready for school I hopped on my pc and opened a new tab on my google chrome browser for iClassic I soon came to find I was banned for 6 days then reading a pm from jail from my friend saying I was banned for having the guild tag (cant breath). (btw no idea why I got banned for that I think it has something to do with sarah) My girlfriend was also banned because our accounts were linked I also had no idea that this had occurred and that account linking can get us both banned.
We both sent an appeal and also asked that we have our accounts unlinked.
I got the same old "After further review, it has been determined that this ban will not be overturned.
This means that you will need to wait the duration of your ban and that your ban will not be lifted early." that most of us are familiar with. All I want to ask is:

Is toonslabs support ticket service run by a bot?! or by someone who has no idea or is not capable of helping me or others?
Why did they not unlink our accounts? I know they do this for others?

I do not want this to be seen as a complaint about a ban but a question towards customer service

thank you.

Wolfie · 06-03-2015

Posted by OG

Before reading please note this is a question not a complaint about being banned from iClassic. (towards rufus and colin)
After waking up and this morning and getting ready for school I hopped on my pc and opened a new tab on my google chrome browser for iClassic I soon came to find I was banned for 6 days then reading a pm from jail from my friend saying I was banned for having the guild tag (cant breath). (btw no idea why I got banned for that I think it has something to do with sarah) My girlfriend was also banned because our accounts were linked I also had no idea that this had occurred and that account linking can get us both banned.
We both sent an appeal and also asked that we have our accounts unlinked.
I got the same old "After further review, it has been determined that this ban will not be overturned.
This means that you will need to wait the duration of your ban and that your ban will not be lifted early." that most of us are familiar with. All I want to ask is:

Is toonslabs support ticket service run by a bot?! or by someone who has no idea or is not capable of helping me or others?
Why did they not unlink our accounts? I know they do this for others?

I do not want this to be seen as a complaint about a ban but a question towards customer service

thank you.

Is someone in that guild hacking or boosting? If that's the case, that might be the reason. Btw, what's your ban reason?

Red · 06-03-2015

Posted by Wolfie

Is someone in that guild hacking or boosting? If that's the case, that might be the reason. Btw, what's your ban reason?

Ban Reason "Inappropriate behaviour" and as far as IK there were 3 people in this guild and none of them are capable of hacking or cheating at all.

Wolfie · 06-03-2015

Posted by OG

Ban Reason "Inappropriate behaviour" and as far as IK there were 3 people in this guild and none of them are capable of hacking or cheating at all.

Did you say something inappropriate in your status, name, rank, or guild name, or anything at all? Did your gf get banned then get you banned with her since your accounts are linked?

Did you make sure you type in the correct Graal ID when appealing?

Blu · 06-03-2015

Toonslab give the same response every time.
I wouldn't be surprised if almost all the replies sent out are from a robot.

Red · 06-03-2015

Posted by Wolfie

Did you say something inappropriate in your status, name, rank, or guild name, or anything at all? Did your gf get banned then get you banned with her since your accounts are linked?

Did you make sure you type in the correct Graal ID when appealing?

nope nope and nope

Multipas* · 06-03-2015

'There's always more to the story'-some graalians admain

Wish you where here!

in b4 delete

Sariss · 06-03-2015

Posted by Multipas*

'There's always more to the story'-some graalians admain

Wish you where here!

in b4 delete

inb4 we find out they actually raped 15 people and ran over someone's dog

pacman · 06-03-2015

It's a bot bro. I got the exact same response, even though I told them I had evidence that could prove my innocence. They don't care.

Multipas* · 06-03-2015

Posted by Sariss

inb4 we find out they actually rapped 15 people and ran over someone's dog

omg

Red · 06-03-2015

Posted by Sariss

inb4 we find out they actually raped 15 people and ran over someone's dog

SHH

Dark Ice Cream · 06-03-2015

Someone is dealing the tickets. They mostly have default answers

Vendetta · 06-03-2015

Posted by OG

Ban Reason "Inappropriate behaviour" and as far as IK there were 3 people in this guild and none of them are capable of hacking or cheating at all.

"Inappropriate behaviour" is so vague, they should at least give more specific reasons. I got warning for it the other day and I still have no idea what I did.

Cookie Xanadu · 06-03-2015

Posted by Blu

Toonslab give the same response every time.
I wouldn't be surprised if almost all the replies sent out are from a robot.

Employees in costumer service typically have certain pre-typed responses they use to speed things up

Bryan* · 06-03-2015

Well it's not like they receive 1000+ tickets everyday to be specific on your ticket.

06-03-2015	1
Red Banned Join Date: Sep 2014 Location: Australia Posts: 3,255	Toonslab Support Question. Before reading please note this is a question not a complaint about being banned from iClassic. (towards rufus and colin) After waking up and this morning and getting ready for school I hopped on my pc and opened a new tab on my google chrome browser for iClassic I soon came to find I was banned for 6 days then reading a pm from jail from my friend saying I was banned for having the guild tag (cant breath). (btw no idea why I got banned for that I think it has something to do with sarah) My girlfriend was also banned because our accounts were linked I also had no idea that this had occurred and that account linking can get us both banned. We both sent an appeal and also asked that we have our accounts unlinked. I got the same old "After further review, it has been determined that this ban will not be overturned. This means that you will need to wait the duration of your ban and that your ban will not be lifted early." that most of us are familiar with. All I want to ask is: Is toonslabs support ticket service run by a bot?! or by someone who has no idea or is not capable of helping me or others? Why did they not unlink our accounts? I know they do this for others? I do not want this to be seen as a complaint about a ban but a question towards customer service thank you.

06-03-2015	5
Blu Akai Join Date: Jan 2015 Location: Classic Posts: 621	Toonslab give the same response every time. I wouldn't be surprised if almost all the replies sent out are from a robot.

06-03-2015	7
Multipas* iowstcseewratb Join Date: Jan 2015 Location: Idk Posts: 658	'There's always more to the story'-some graalians admain Wish you where here! in b4 delete

06-03-2015	9
pacman Registered User Join Date: Apr 2015 Posts: 901	It's a bot bro. I got the exact same response, even though I told them I had evidence that could prove my innocence. They don't care.

06-03-2015	12
Dark Ice Cream Hmm.. Join Date: Aug 2013 Location: Makati, Philippines Posts: 1,698	Someone is dealing the tickets. They mostly have default answers

06-03-2015	15
Bryan* Verified ✔️ Join Date: Nov 2014 Location: M.I.A Posts: 3,408	Well it's not like they receive 1000+ tickets everyday to be specific on your ticket.