Toonslab Support Question.
 

Before reading please note this is a question not a complaint about being banned from iClassic. (towards rufus and colin)
After waking up and this morning and getting ready for school I hopped on my pc and opened a new tab on my google chrome browser for iClassic I soon came to find I was banned for 6 days then reading a pm from jail from my friend saying I was banned for having the guild tag (cant breath). (btw no idea why I got banned for that I think it has something to do with sarah) My girlfriend was also banned because our accounts were linked I also had no idea that this had occurred and that account linking can get us both banned.
We both sent an appeal and also asked that we have our accounts unlinked.
I got the same old "After further review, it has been determined that this ban will not be overturned.
This means that you will need to wait the duration of your ban and that your ban will not be lifted early." that most of us are familiar with. All I want to ask is:

1. Is toonslabs support ticket service run by a bot?! or by someone who has no idea or is not capable of helping me or others?
2. Why did they not unlink our accounts? I know they do this for others?

I do not want this to be seen as a complaint about a ban but a question towards customer service :) thank you.

Is someone in that guild hacking or boosting? If that's the case, that might be the reason. Btw, what's your ban reason?

Ban Reason "Inappropriate behaviour" and as far as IK there were 3 people in this guild and none of them are capable of hacking or cheating at all.

Did you say something inappropriate in your status, name, rank, or guild name, or anything at all? Did your gf get banned then get you banned with her since your accounts are linked?

Did you make sure you type in the correct Graal ID when appealing?

Toonslab give the same response every time.
I wouldn't be surprised if almost all the replies sent out are from a robot.

nope nope and nope

'There's always more to the story'-some graalians admain


Wish you where here!

in b4 delete

It's a bot bro. I got the exact same response, even though I told them I had evidence that could prove my innocence. They don't care.

omg

SHH

Someone is dealing the tickets. They mostly have default answers

"Inappropriate behaviour" is so vague, they should at least give more specific reasons. I got warning for it the other day and I still have no idea what I did.

Employees in costumer service typically have certain pre-typed responses they use to speed things up

Well it's not like they receive 1000+ tickets everyday to be specific on your ticket.