As far as other admins on iEra go I know some don't really respond to questions, but keep in my mind they might be dealing with issues that are reported through the feedback/report system, they might be hosting events or auctioning, being a PR/Admin is more than just answering PM's when you get them. I myself, try to answer every PM I get as I get them, but sometimes you will be very hard-pressed to contain the flood of messages, especially if you've made an announcement or are in a public place.
Mind you, I ignore the questions if they're like 'can I have a water-pistol?' or 'can you make me admin?'.  

Generally from my personal experience all admins answer to my pms except one i have in mind now. New gps are enthusiastic and try to help as much as they can. Arch and sensei are a very good example of this. Moreover many admins are asked the same question again and again and that must be tiring. The best thing to do is be friendly and ask the question to the right person (example:dont ask coco to tranfer cause she just cant , or xor to hire cause he cant hire ask matt instead )  

Ha i started something big :p! I dont like kilik personally. His status says or said. "pm your questions" i pm a serious question and he dosnt answer back

I even ask matt for application for gp? Guess what? He never responds. I asked by email. I feel disliked by admins yet i give reasonable ideas for graal and i take down hacker and glitchers. Ppl ask if i made graalians and if i am admin i denie both cuz neitheris true and i stick to the rules.  

Posted by RenoDorvay

As far as other admins on iEra go I know some don't really respond to questions, but keep in my mind they might be dealing with issues that are reported through the feedback/report system, they might be hosting events or auctioning, being a PR/Admin is more than just answering PM's when you get them. I myself, try to answer every PM I get as I get them, but sometimes you will be very hard-pressed to contain the flood of messages, especially if you've made an announcement or are in a public place.
Mind you, I ignore the questions if they're like 'can I have a water-pistol?' or 'can you make me admin?'.

Couldn't put it any better myself XD.  

Ok kilik might not answer most time but if yu ask him when he is not busy i think he will do the best to answer your question. About matt , just imagine how many people try to make it. He sure is busy .... I know its not up to me but i suggest the admins have two or maybe three admins do matt's job so they arent so busy  

Posted by Twinny

Popular staff seem to get a message every 2 seconds which can make it rather difficult to weed through the spam. Especially if you get queries like i do,

"Twinny." <- in case I forgot my name?
"OMG HELP" <- Auto-assume it's about someone 'stealing gralats' -_-
"Hi can you help me?"
"Umm I have issues?"
"Hi can i ask a question?" <- don't they realise this is a question?

For the few who do ask a query, 9/10 it's a non-question or something thats answered in 5 other places. I don't even receive all that messages so it must be hard for the popular ones.

It's best to use [email protected] so we can track your issue and it won't be affected by idling out / going offline. Any queries regarding transfers should go straight to [email protected]

^ (presses Like)

On a busy day, sometimes we can get overwhelmed by reports players send in and end up receiving reports faster than we can deal with them.

From the PMs we get, a lot are simple greeting messages or other short/random statements (a lot of people send obvious things like "you are admin" etc.). Although we appreciate the greetings, it's probably best if people sent them to our non-staff accounts, if we have one.

Filtering past those, many questions are not genuine queries, like when people ask for red bombs, hugs, drags, hats, etc. (someone once even asked me to help them boost), which will be ignored.

Then, we get the genuine queries as described by the OP. As you can see, these messages take up only a fraction of the total PMs we receive, so it is very easy for us to accidentally skip it and dismiss it while sifting through countless other messages.

As Twinny said, it's best to send questions to [email protected], because it's not affected by busy staff dealing with reports, many staff can read and work on it as opposed to sending the question for a single staff member to answer, and best of all, you can write a lot more information in an email than in a PM due to Graal's message character limits.  

Posted by Midori

^ (presses Like)

On a busy day, sometimes we can get overwhelmed by reports players send in and end up receiving reports faster than we can deal with them.

From the PMs we get, a lot are simple greeting messages or other short/random statements (a lot of people send obvious things like "you are admin" etc.). Although we appreciate the greetings, it's probably best if people sent them to our non-staff accounts, if we have one.

Filtering past those, many questions are not genuine queries, like when people ask for red bombs, hugs, drags, hats, etc. (someone once even asked me to help them boost), which will be ignored.

Then, we get the genuine queries as described by the OP. As you can see, these messages take up only a fraction of the total PMs we receive, so it is very easy for us to accidentally skip it and dismiss it while sifting through countless other messages.

As Twinny said, it's best to send questions to [email protected], because it's not affected by busy staff dealing with reports, many staff can read and work on it as opposed to sending the question for a single staff member to answer, and best of all, you can write a lot more information in an email than in a PM due to Graal's message character limits.

On that note, there should be a letter system (with mailboxes) so it would be a PM, but longer, scrolling.  

For what it's worth, I won't normally reply to any PM that doesn't have a direct and useful question. People who just PM me saying "Skyld" or "hi" or "can I ask a question" will probably get no response. The other thing is that if I am being flooded by PMs and trying to do something else or talk to someone in-game, I'll likely stop reading them also.

The correct channel for support is [email protected], and if the query is worthwhile, then it will get a response. If it's a pointless question or not worth reading, then it'll probably get ignored also.

iPhone staff get constantly spammed, and so does the support email. The less people bother staff with useless problems, then the more likely it is that serious questions will be addressed.  

To be honest i think i give good feedback for graal ideas. For example guild
Emblems or dragons with fire breathe like horses or havig and npc that talks that u can buy for house.  

Npcs freak me out lol they are like manneqiuins standing there.... :0  

Brb, gonna go spam Skyld with useless questions. Jk, but really Blink? A dragon? -.- unless you mean a new image for a horse, thats one dumb idea. But I love the idea for NPCs in your house and guild emblems, but guild emblems are pretty much the GPs. Explain please?  

I usually ignore any PMs saying "Hi" or "What's up". Just start the PM off with the question, I don't need the small talk at the beginning.

Most of the questions I get are usually "Can I be an admin?" "Can I have a hat?" or "where did you get your hat?".

I also skip most PMs if I'm getting flooded.  

I PM lots of admins about hackers and they ignore me :/ Also, furry check this out...



Noe this guy claims he's Zovers "admin buddy and helper"  

I wanna tlk to admins cuz ive played for a good time and i wanna meet en for lols

Fake admins make me rofl  

You cannot be serious -.- HAVE YOU READ THE WHOLE THREAD