i have bought a gralat pack 3 and i did not get it when i feed back it they say they cant do anything so i tryed to c and bought another and i didnt get it fix the glitch wasted 20$ on this game  

fwd the receipt to [email protected]

include your nickname and make sure that you have the same email set in your account as the email you're sending from.  

Posted by MattKan

fwd the receipt to [email protected]

include your nickname and make sure that you have the same email set in your account as the email you're sending from.

i only get monthly receipts from itunes though!  

Posted by light

i only get monthly receipts from itunes though!

Fix that.  

Have to forward the receipt to [email protected] or [email protected]. He's the only person that can get you what you need.  

Off topic but I wish I would also have only wasted such a low ammount on Graal... jeajea  

There's a third gralat pack now?  

I'd recommend xor@graalonline as he handles these situations. Not the classic email, well, at least that's how we do it on iEra.  

This exact thing happened to me last night, except with Gralat pack 2. (spent $6 and received no gralats).

What specific subject line should I use after I receive my iTunes receipt? "Attn Xor: Gralat pack purchase"?  

Posted by Pazx

There's a third gralat pack now?

Yes it's $10 giving you 27.5k gralats

Atleast you didn't lose all your furniture in your gang house worth more than $40 -__-
for no reason. And no staff are looking into it :/ oh well acceptable losses.  

Posted by LavaClaw

I'd recommend xor@graalonline as he handles these situations. Not the classic email, well, at least that's how we do it on iEra.

I would recommmend it to, a while back my friend had the same problem and he sent the recepit to xor@graalonline and the problem was fixed in under 24 hours. just be sure to include your full in game name and the same email that is in your account and obviously your recipt of the purchase.  

Posted by general_s2

I would recommmend it to, a while back my friend had the same problem and he sent the recepit to xor@graalonline and the problem was fixed in under 24 hours. just be sure to include your full in game name and the same email that is in your account and obviously your recipt of the purchase.

Both [email protected] and [email protected] work. It goes to the same person. x_x.  

Posted by general_s2

just be sure to include your full in game name and the same email that is in your account and obviously your recipt of the purchase.

Just the email is enough. You should send your account ID aswell (not required but might speed up stuff). The nickname is not important. They will find you anyway.  

Posted by callimuc

Just the email is enough. You should send your account ID aswell (not required but might speed up stuff). The nickname is not important. They will find you anyway.

Technically, nobody should know their account ID .  

Posted by Azrael

Technically, nobody should know their account ID .

Sure it´s save not to tell them to players, but I thought before transfers are done there will be taken a look into the IP log o.o