eat bread  

Posted by Sardon

eat bread

Lmao. Graal in one image:

http://www.clipartguide.com/_small/0008-0805-2812-5836.jpg (Unsupported image host)  

Posted by Eroz

Let's not fool ourselves, Xor is not gonna even read the e-mail.

IDK man, either you guys suck at sending in support tickets or Xor just loves me because my tickets always get answered same day, sometimes even same hour:
 

Try not sending in a support ticket about an issue staff can do nothing about.

Most tickets should be answered the day, if not week lol  

Posted by Eroz

Don't give hope to him. We all know Xor is not gonna reply him.
Wait..
Let's not fool ourselves, Xor is not gonna even read the e-mail.

Half the time when this is the case, the anwser is already clear or I anwsered to a similiar ticket already. When players don't get the anwsers they want to recieve they submit multiple tickets asking the same thing in different ways. Those type of tickets will obviously get avoided and marked as spam. Speaking from my own experience.  

the more details you give will help, of course.

In Thallen's example, all required information for verification purposes was submitted and required minimal follow up or investigation.

This is not to say staff is above investigating, but you cannot expect them to do detective work on a large scale. It will get divide up based on priority, and unfortunately, some requests will get lost.  

Make sure you don't put delteria. 4 days and hasn't been viewed


No wonder the support tickets system sucks, it's run by competent volunteers.  

Posted by GOAT

No wonder the support tickets system sucks, it's run by competent volunteers.

+1.  

6 days and the ticket hasn't even been viewed
"support"


Weird how Colin gets his tickets resolved before he even hits the submit button and I can't even get a view after 6 days.  

Weird indeed, also have 4 more just from 2015 as well as conversations within the tickets that they always replied to instantly, it may be you sent the ticket into the wrong section and it was filtered or something or you just suck at writing tickets.  

Posted by GOAT

Make sure you don't put delteria. 4 days and hasn't been viewed


No wonder the support tickets system sucks, it's run by competent volunteers.

Competent means that they are skilled and can do the work.  

Posted by GOAT

Make sure you don't put delteria. 4 days and hasn't been viewed


No wonder the support tickets system sucks, it's run by incompetent volunteers.

There ya go  

Posted by Reno

Competent means that they are skilled and can do the work.

Here you go  

GRaal support? Wat dat  

Posted by Eroz

Lmao. Graal in one image:

http://www.clipartguide.com/_small/0008-0805-2812-5836.jpg (Unsupported image host)

i need this its beautiful