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Graalians (https://www.graalians.com/forums/index.php)
-   General Graal Discussion (https://www.graalians.com/forums/forumdisplay.php?f=2)
-   -   Support Tickets (https://www.graalians.com/forums/showthread.php?t=27209)

Khai 01-05-2015 02:04 AM
Support Tickets
 
How long does it usually take to reply? I've been waiting for a day already.

Bryan* 01-05-2015 07:11 AM
Usually about 2-3 days.

Distorted 01-05-2015 07:35 AM
A week. Depending on whether it's urgent or not.

Myst 01-05-2015 07:43 AM
last time i got a response in 3 days, not too bad.

Colin 01-05-2015 11:53 AM
Also make sure to keep checking your ticket status; sometimes they resolve them without replying back.

Khai 01-05-2015 02:17 PM
Quote:
Posted by Colin (Post 532919)
Also make sure to keep checking your ticket status; sometimes they resolve them without replying back.
It says responded, but nothing has been resolved. Is it because I replied to the same message because I forgot something?

Colin 01-05-2015 07:12 PM
If you don't mind could you send me a forum PM with the issue? It's possible they read it and decided to leave the issue as it was and so they didn't feel the need to reply. \

It has happened to me several times.

Khai 01-05-2015 10:48 PM
Quote:
Posted by Colin (Post 532985)
If you don't mind could you send me a forum PM with the issue? It's possible they read it and decided to leave the issue as it was and so they didn't feel the need to reply. \

It has happened to me several times.
Sent and thanks!

Vendhin 01-06-2015 02:46 AM
Depends on the server, staff checking it.
iEra checks it every day and responds if we can unless its something that needs snk's attention

Khai 01-06-2015 02:47 AM
Quote:
Posted by Vendhin (Post 533144)
Depends on the server, staff checking it.
iEra checks it every day and responds if we can unless its something that needs snk's attention
It's for iZone. Been 3 days. I'm dying of boredom. I can't do anything on Zone.

Vendhin 01-06-2015 06:18 AM
Quote:
Posted by viy (Post 533145)
It's for iZone. Been 3 days. I'm dying of boredom. I can't do anything on Zone.
Yeah, unfortunately you're at the mercy of whoever's job it is to check the support tickets on zone :(

Khai 01-06-2015 06:45 AM
Quote:
Posted by Vendhin (Post 533208)
Yeah, unfortunately you're at the mercy of whoever's job it is to check the support tickets on zone :(
Holy ballsacks.

Myst 01-06-2015 07:09 AM
Quote:
Posted by viy (Post 533215)
Holy ballsacks.
just leave a thread on zone-play

Khai 01-06-2015 07:49 AM
Quote:
Posted by Myst (Post 533220)
just leave a thread on zone-play
I told the manager and Alex Damain, Administrator. They can't do anything about it.

Vendhin 01-06-2015 09:04 AM
Quote:
Posted by viy (Post 533227)
I told the manager and Alex Damain, Administrator. They can't do anything about it.
What is the nature of your problem?
I would say Alex could, and tashkin definitely could access the support site.


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