Support Tickets
 

How long does it usually take to reply? I've been waiting for a day already.

Usually about 2-3 days.

A week. Depending on whether it's urgent or not.

last time i got a response in 3 days, not too bad.

Also make sure to keep checking your ticket status; sometimes they resolve them without replying back.

It says responded, but nothing has been resolved. Is it because I replied to the same message because I forgot something?

If you don't mind could you send me a forum PM with the issue? It's possible they read it and decided to leave the issue as it was and so they didn't feel the need to reply. \

It has happened to me several times.

Sent and thanks!

Depends on the server, staff checking it.
iEra checks it every day and responds if we can unless its something that needs snk's attention

It's for iZone. Been 3 days. I'm dying of boredom. I can't do anything on Zone.

Yeah, unfortunately you're at the mercy of whoever's job it is to check the support tickets on zone :(

Holy ballsacks.

just leave a thread on zone-play

I told the manager and Alex Damain, Administrator. They can't do anything about it.

What is the nature of your problem?
I would say Alex could, and tashkin definitely could access the support site.

When I went to the restroom, my cousin took my iPad and downloaded the frame-rate hack and then when I came back I was stealth.

Even if you were in stealth. As a player you would not be able to see yourself.

I am not saying I don't believe you but the "My brother had my phone" is a common excuse.

Viy's ticket has been resolved.

Viy, check the message on the ticket.

Thank you, thank you very much! I'm so glad you helped me out! rep+

My cousin had my iPad.