Idk if this is the right forum to put in lol im new to this

So...I can't send a ticket on toonslab but whenever I press "submit" it says "file not found" /:



Am I the only one who can't send a ticket on toonslab? If so please tell me how to send a ticket x_x  

Posted by Riku*

Idk if this is the right forum to put in lol im new to this

So...I can't send a ticket on toonslab but whenever I press "submit" it says "file not found" /:



Am I the only one who can't send a ticket on toonslab? If so please tell me how to send a ticket x_x

Nope and I thought i just didn't know how / it was the "new and improved toonslab"  

Posted by 0.5

Nope and I thought i just didn't know how / it was the "new and improved toonslab"

it's so confusing oml x_x  

You can also email [email protected]  

What were you trying to send a ticket in for? (which category and which options did you choose when submitting the ticket)

It worked for me just now, maybe try again and see if you run into the same problem?  

Posted by Colin

What were you trying to send a ticket in for? (which category and which options did you choose when submitting the ticket)

It worked for me just now, maybe try again and see if you run into the same problem?

I tried again today, it still didn't work for me

and the category i choose was "other" and I also tried "rude player -> Harrasess me"

both don't work for me, still says "file not found"  

Are you trying to attach a photo?  

Posted by Colin

Are you trying to attach a photo?

Yes x_x wait is that the problem?? how do i send a pic then ?  

I sent in a ban appeal in email because I didn't get the new system and no response and dont even know if they got it been going on the longest time Now ...  

Posted by 0.5

I sent in a ban appeal in email because I didn't get the new system and no response and dont even know if they got it been going on the longest time Now ...

I sent a ticket a month ago still no reply lol  

Posted by Riku*

Yes x_x wait is that the problem?? how do i send a pic then ?

Curious, because I don't see it, but how are you attaching the image? I'm just seeing a plain text box and a submit button.

Are you familiar with sites like imgur? You can easily upload photos on it then just copy/paste the URL in the text box, because sending in text tickets seems to work perfectly fine.

Posted by 0.5

I sent in a ban appeal in email because I didn't get the new system and no response and dont even know if they got it been going on the longest time Now ...

To my knowledge, the support system was created to replace the old e-mail support.

It's pretty easy to set up with the new support, you simply just enter the e-mail you use on your in-game account and then they send you a verification e-mail like they do when you first sign in from a device, after that when you use support it's already linked to your account and makes it easier for them to provide support.  

Send a support ticket to toonslab to see if they can fix it  

The issue has been forwarded to Unixmad, until then anyone who is having trouble with attaching images just send in your tickets without them or upload them to a site like imgur and just link them that way.  

Posted by Colin

The issue has been forwarded to Unixmad, until then anyone who is having trouble with attaching images just send in your tickets without them or upload them to a site like imgur and just link them that way.

Oh, that's how I attached the photo I uploaded a photo to imgur and attached the image link  

Posted by Riku*

Oh, that's how I attached the photo I uploaded a photo to imgur and attached the image link

Not sure what the issue is then, you'll just have to explain what's happened using text.

My guess would be it sees the image extension (png, jpeg) but there's no actual image which is why it can't find the file (and it wouldn't automatically load links as that could lead to security issues). That's the only thing I can think of.

He's aware of the issue so we'll just have to wait and see.