I get so tired of seeing all the complaints here about whatever sort of issue you have, that could be resolved on toonslab. So to prove that toonslab works I decided to try it out for myself. It wasn't a ban appeal, but none the less the staff team quickly and professionally resolved my issue via toonslab.
I've been wanting an email change for awhile but haven't gotten around to asking, so I wasn't just wasting staff's time to prove a point.


Here is my original ticket that I sent in, on July 10th at 2:50 pm
http://gyazo.com/2b8181c8275417e703ad90ad4b3a66b0.png (Unsupported image host)

After 4 hours and 5 minutes I recieved and email notifying me that my ticket had been recieved, I did not reply.
http://gyazo.com/9f9d5beb79817929963b4825de59149e.png (Unsupported image host)

Then at 8:03 am on July 11th I recieved a second email notifying me that my issue had been resolved.
http://gyazo.com/90d0bae4f7bd693ebc016a9c0d374801.png (Unsupported image host)

So after 18 hours of sending a ticket my issue was cleanly resolved. (6 of those being in the middle of the night, and honestly I am surprised I got a reply so early in the morning... like someone wakes up and goes to check toonslab...) Now I do realize that this was a very clean issue to start out, but regardless if everyone were to act the way I did I think a lot more problems would be solved.

This means:

1. Provide all necessary information to prove you own the account you are claiming. Stuff like GraalIDs, email, banID, the file of the custom that got denied, the reason you were banned or that the custom was denied.

2. Be clear with what you need, my ticket was 3 sentences, I didn't include any unnecessary info and cut straight to the point by giving my information, and saying what I needed. A proper ban appeal would look something like...

"Hello, my GraalID is Graal1111111, and my banID is whateverabanidis. I was banned for hacking/cheating, I have not altered my game files, or shared my account with anyone, could you please confirm that my ban is not an error. Thank you"

3. Don't give any BS, if you do I am gonna bet that your issue will not be resolved, or will take a lot longer.

If you follow this guide I am sure that toonslab will be a much better service for everyone.
I posted this in the classic subforum because classic is the main offender for complaints about toonslab, and my ticket only showed that the classic staff are doing things right. But if it belongs in general thats fine i guess.  

i agree  

Op was paid to make this thread, don't trust people named simon.  

Posted by Hikaru

Op was paid to make this thread, don't trust people named simon.

i disagree  

I did the exact same thing you did a few months back for an email change. Provided the GraalID and e-mail associated with the account and the response I was given that they are unable to do it and that I needed access on my e-mail account.

 

Seems too good to be true.  

Posted by Señor Albonio

Seems too good to be true.

How is basic customer support too good to be true?  

Another thing for ban appeals: it's good to always be straight and get to the point. Things like "Hi, I'm blah blah blah and I'm in the guild blah blah, I have blah blah hours, blah blah gralats, and started this game in blah blah. I have a best friend named blah blah and I live in blah blah." are unnecessary, and they really don't need to know your life story.

Also, when appealing for a ban, being rude won't get you anywhere. "Seriosusly? I got banned? What did I even do? Wrongly banned, again. No surprise there. Can you just unban? Graal ID is 12345. I didn't even do anything. Anyone with a brain would know that."

This won't get you anywhere. Threatening them and trying to sound tough doesn't help.  

This is all fine and dandy, but people just want the quickest access to graal support, which is feedback. They should just either prive a direct link in-game, or add an in-game system for toonslab support.  

Another thing: don't submit more than one ticket regarding the same issue.  

Posted by Hikaru

This is all fine and dandy, but people just want the quickest access to graal support, which is feedback. They should just either prive a direct link in-game, or add an in-game system for toonslab support.

It shows you where to go once you get banned.  

Posted by MrSimons

How is basic customer support too good to be true?

Because "Basic customer support" is something Toonslab isn't familiar with.
How much did they pay you to make this thread?  

Posted by Señor Albonio

Because "Basic customer support" is something Toonslab isn't familiar with.
How much did they pay you to make this thread?

200 gralats, and a subway gift card.  

Posted by Señor Albonio

Because "Basic customer support" is something Toonslab isn't familiar with.
How much did they pay you to make this thread?

It is incredibly simple; compared to other customer support sites even. Have you ever even tried talking to CS for other companies?  

I dunno, I never emailed them and yet my ban issue is still not resolved? WTF Toonslab?