Problem is fixed. As you can see in screenshots. Thanks Albus!  

Posted by Rufus

This should be e-mailed to Classic's support contact at [email protected] and not posted here. There are a handfull of staff members that visit here, but this is an unofficial forum and is not the correct channel for support services. Don't expect it to be.

They never helped me. They did respond, but nothing helped at all.  

Posted by meganey98

They never helped me. They did respond, but nothing helped at all.

E-mail back telling them that whatever they suggested did not help???  

Emailng has never helped me in the past rufus. I understand you want people to email, and not clutter your forums. But i was looking for help and i knew i would get alot more help on this problem for players reading it than someone who just reads an email and then doesnt care. I am not one for posting my problems on this forum though so i dont see much more of that coming from me unless somthing serious.  

Posted by Kendama

Emailng has never helped me in the past rufus. I understand you want people to email, and not clutter your forums. But i was looking for help and i knew i would get alot more help on this problem for players reading it than someone who just reads an email and then doesnt care. I am not one for posting my problems on this forum though so i dont see much more of that coming from me unless somthing serious.

I understand that there was a period where the support e-mail was completely useless. However, since Albus became staff every e-mail in that inbox has been dealt with. My post was really addressing those that believe posting on this site somehow warrants a response from staff. It doesn't, and players can't do anything to aid something like this, therefore contacting support is the best route to take.  

I honestly had no idea who albus was until i got my guild back.. now i know now
And players helped me alot.. thanks to some helpful non-admins i actually got their "admin friends" to help me in game ! They also helped we figure out what the heck happened!  

I wish we had a staff support section of the site that also included a more expansive FAQ..  

Posted by Rufus

E-mail back telling them that whatever they suggested did not help???

No, then they will just put my email in to blacklist/spamlist.  

Posted by meganey98

No, then they will just put my email in to blacklist/spamlist.

That won't happen.  

I remember when I use to play avidly, emailing support didn't do jack ****.
I never got a response, I only emailed once for each issue. Neatly typed and polite.
I'm sure my email is still in their spambox.

If you want something done you need connections to an admin personally.

I really hope you guys can rebuild your reputation for actually having reliable support instead of just flagging everything as spam or simply ignoring it. Yes I'm sure you guys get tons of email but it should still be someone's job to assist someone in need of help.  

Posted by Rexx

I remember when I use to play avidly, emailing support didn't do jack ****.
I never got a response, I only emailed once for each issue. Neatly typed and polite.
I'm sure my email is still in their spambox.

If you want something done you need connections to an admin personally.

I really hope you guys can rebuild your reputation for actually having reliable support instead of just flagging everything as spam or simply ignoring it. Yes I'm sure you guys get tons of email but it should still be someone's job to assist someone in need of help.

Uhh..

Posted by Rufus

I understand that there was a period where the support e-mail was completely useless. However, since Albus became staff every e-mail in that inbox has been dealt with. My post was really addressing those that believe posting on this site somehow warrants a response from staff. It doesn't, and players can't do anything to aid something like this, therefore contacting support is the best route to take.

 

Hope you get your guild back mate!  

The email system is SO much better. I remember when Rufus posted something, somewhere, saying that all the email was sent to a spam file that was never checked. But now, I get feedback on every email I send.  

Posted by Rufus

This should be e-mailed to Classic's support contact at [email protected] and not posted here. There are a handfull of staff members that visit here, but this is an unofficial forum and is not the correct channel for support services. Don't expect it to be.

Rufus, don't be a ****. Step down already.

Respect and thanks to whichever staff member fixed this problem.  

Posted by Bin

Rufus, don't be a ****. Step down already.

Respect and thanks to whichever staff member fixed this problem.

rufus isnt even part of the staff team anymore. He stopped after halloween.