Not a knock against the staff team in anyway, but a major problem could be the lack of developers dedicated to working on and pushing out major additions/updates, which in all fairness might not be their fault. I'm aware it can be a pain in the ass to get green-lighted for anything big, especially given Graal's focus on pumping little hats and items that'll just bring in revenue, and the fact that West management may or may not be a little more focused on Era than West.
It's a real shame too, because West definitely has a solid foundation to build on thanks to the work of a lot of its devs, both current and past. They just need to a take a better hold on their creative control and really start spearheading new projects, otherwise it'll head down the same path Zone did.