Posted by Agonee

I agree, ban reasons should be more detailed so the player has an easier time to learn from his mistakes.

i suggested something like this years ago... -.-;;

Posted by Jarace

Check the FAQ building if you want a description of what any of the ban reasons mean. In general, they're pretty straightforward.

What if they are already banned and can't read those lol  

I thought multiple bans was for being banned more than once....

Anyway, toonslab, for me Anyway is pretty slow. Still waiting on a response. Also, why put “appeal on toonslab” if there’s no section for appealing bans there. Oh, and what’s the support email even for, they replied telling me to go to toonslab. Honestly, toonslab just needs to reply to tickets and they’re good  

Posted by Saeed

I do remember you explaining the reason of the ban "Multiple Bans" and from what I remember you said 90% of the times It's when a player been banned multiple times for the same reason. Then the reason "Multiple Bans" is issued which is a longer duration ban than what the player usually gets. However, this the same reason the player got banned for multiple times could be cheating or hacking, it could be harassment, it could be sexual harassment, game disruption and whatever the rest of the bans are. Could it not be at least "Multiple bans- harassment" for example? Because trust me some players are not very sure if they got harassing somebody/ sexually harassing etc.

Yes the reason of the ban explains what the player did but sometimes the bans are issued after a while of what they actually did. So they're like "I was offline when did I harass someone" or "I hasn't been online for days when did I hack". So would you not agree making the ban reason a bit more detailed will provide a much better explanation to players and will shorten the amount of toonslab tickets you guys receive regarding bans?

For example look at the popular game League of legends. When you get banned for harassing players they quote what you said and give you that as the reason for your ban

If it's because he speed hacked it can be "Hacking/cheating - speed hacking in spar"

I just feel like most players who are complaining about their bans is because they're denying the provided two words reason regardless if it's true or not. So actually telling them what they exactly done will put them on a stage where they can't say I didn't do that...

I think you believe we use Multiple Bans a lot more than we do. It's really rare and the people who get it know what it's for.

Making the reasons slightly longer won't change anything. Why would that stop them from simply saying "no I didn't"? If they don't care about being honest (they don't) It won't stop them, and neither will posting evidence.

I don't see your point about sexual harassment vs normal harassment. If a player has to actively wonder "gee, which instance of harassment did I get banned for? The sexual harassment or the normal harassment?" I would suggest not doing either.

If you haven't been online for days since your ban, try contacting Toonslab for an unlink, because it sounds like you were banned because you shared accounts with someone who is now banned.

Posted by Rusix

Rusix's post

Seems like you just don't like Milo? If someone was banned for no reason and they appealed, it'll get overturned. If they don't get a reply, they're welcome to contact me and I'll look in to it. Same goes for your friend.

Posted by Zetectic

i suggested something like this years ago... -.-;;
What if they are already banned and can't read those lol

I'll admit, you have a point about the rules not being accessible after a ban. While they could ask a friend to look for them or look at the code of conduct online, I'll see about posting the information from the FAQ here so people can read it.

Posted by Cooldog45

I thought multiple bans was for being banned more than once....

Anyway, toonslab, for me Anyway is pretty slow. Still waiting on a response. Also, why put “appeal on toonslab” if there’s no section for appealing bans there. Oh, and what’s the support email even for, they replied telling me to go to toonslab. Honestly, toonslab just needs to reply to tickets and they’re good

Like I told you in PMs, use the "Other" option. I thought you got a response since you never replied to me after that, but it would seem that was incorrect.  

Posted by Jarace

I think you believe we use Multiple Bans a lot more than we do. It's really rare and the people who get it know what it's for.

Making the reasons slightly longer won't change anything. Why would that stop them from simply saying "no I didn't"? If they don't care about being honest (they don't) It won't stop them, and neither will posting evidence.

I don't see your point about sexual harassment vs normal harassment. If a player has to actively wonder "gee, which instance of harassment did I get banned for? The sexual harassment or the normal harassment?" I would suggest not doing either.

If you haven't been online for days since your ban, try contacting Toonslab for an unlink, because it sounds like you were banned because you shared accounts with someone who is now banned.

I'm not that type of players who usually gets banned and I believe last time I was banned was somewhere in 2017/2016. I don't know what goes through the banned players head when they deny their bans, wither they actually don't know why they were banned for or they exactly know why they were banned for but they're just not being honest. Therefore, I can't disagree with you saying showing evidence of what they did won't change anything since you deal with those type of players regularly so you know them better I guess.

I wasn't really trying to compare harassment bans and sexual harassment bans, just used those two ban reasons as an example. At the last section of your post, I actually experienced that ban late 2017, I sent a toonslab ticket but didn't get a respond for few days then I sent a PM to Dual and then I received a reply from toonslab informing me that I have been banned because of my account being linked to someone. That was the only reply I ever received from toonslab.

I believe you're misunderstanding me a bit, I'm not trying to start an argument in this thread towards staff members. Although I mentioned that reasons of bans should be more detailed but that's only because I thought that would decrease the amount of tickets that gets send to toonslab. Which is the only problem i'm thinking of that is not allowing the guy who deals with toonslab tickets to respond to us. The whole point of this thread is to improve the communication between staff members and players and the most appropriate way would be through toonslab that always has problems.

Yes, thank you for allowing us to PM you when toonslab don't respond to our tickets so you can tell the guy/s who deal with toonslab tickets to reply to us. It isn't your fault because toonslab is lacking and maybe not the fault of the person who deals with those tickets if it's just one person. Toonslab should have more than one trustable staff member to deal with those tickets. That way no body has to wait days for nothing and you won't have to receive pms from us neither telling the guy who deals with toonslab….

Me personally didn't experience any issue with the bans I received in the past and neither with any grail police staff member and this thread wasn't created for that purpose so Rusix can we avoid this type of posts in this thread please. That way maybe we can get the attention of whoever deals with toonslab.

Well, Jarace is allowing us to PM him when we experience a problem with toonslab which is a good temporarily fix till something is done.

Feel free to close this thread if the other posts from Rusix and whoever are going to be based on how the GP team do their job on graal.  

I might be misunderstanding some specifics, but I didn't think you had any bad intent. If I seemed short, sorry - it was just because I was trying to respond to everyone quickly. I once wanted to do something similar to what you suggested with the League of Legends example, but my opinion has changed. Maybe some day it will happen, who knows.

I think the thread is fine to stay open, there have been some other suggestions come up. Bryan, for example, suggested changing the appearance of the support site. We'll see how it goes from here.  

Posted by Jarace

The banned person will just continue to lie about whatever happened or not tell the full story, as has always happened when they make threads (and always will). Yes, I do check sometimes. I don't think posting the evidence for the banned person will change this. They will have an excuse for any evidence you show them.
.

I have to disagree with that, imo you guys have way too much trust in your GP

That is the problem with multiple bans, you should not be considered a liar due to multiple bans, you should have a fair check up like everybody else. Being banned in the past does not mean you actually done something on the current ban.

There are probably many liars appealing about a ban but putting everybody in the same category due to multiple bans is incorrect. People actually learn from being banned.

I showed my travel documents to prove that the 24th June when I got banned in a hotel in Asia, was a mistake and yet all my evidence was turned down. If showing all tickets matching accounts IP addresses aren't enough idk what is.

Everybody appealing regardless of reputation should be looked into fairly and not this one-minute rushing from toonslab, most people I know are fed up with this. It feels like following the rules does not matter anymore, with a role like toonslab you cant have an excuse for its inactivity  

Posted by Jimbo

I have to disagree with that, imo you guys have way too much trust in your GP

That is the problem with multiple bans, you should not be considered a liar due to multiple bans, you should have a fair check up like everybody else. Being banned in the past does not mean you actually done something on the current ban.

There are probably many liars appealing about a ban but putting everybody in the same category due to multiple bans is incorrect. People actually learn from being banned.

I showed my travel documents to prove that the 24th June when I got banned in a hotel in Asia, was a mistake and yet all my evidence was turned down. If showing all tickets matching accounts IP addresses aren't enough idk what is.

Everybody appealing regardless of reputation should be looked into fairly and not this one-minute rushing from toonslab, most people I know are fed up with this. It feels like following the rules does not matter anymore, with a role like toonslab you cant have an excuse for its inactivity

what do you expect when the GP team consists of teenagers.  

Hi, I have got a helpful suggestion which will make toonslab responds quality better when it comes to account transfer to another email requests.
When a player requests toonslab to transfer their account into a different email for whatever reason, they usually give as much information as they can. Sometimes the information they provide isn't helpful for their case but sometimes it is. Sometimes they don't provide information expecting toonslab to ask them for it. That's the case for toonslab. In other games like Fortnite and League of Legends, after sending a ticket. Their first respond to the player is asking them around 10 questions which will prove they are the original owners of the account that they own. So shouldn't this be toonslab first respond too?
An example of League of Legends question is "what were the first five champions you bought?" This could be "what was the first five hats you bought on graal?" or/and "what was the first mount you purchased?" "what is your graal ID?" etc. I'm not sure what graal keeps track of and what logs do they have but that's the sort of questions they should be asking to prove if the player HAD access to the account before, this doesn't really prove that they're the original owner though.

Questions which will prove they're the original owner of the account could be something like "What were the first three guilds you joined and what was the date?" "What and when was the last gralats pack you bought since date.." or "Approximately how many gralats pack have you bought? Did you buy mostly from the 27k gralats pack or.." Again I don't really know what graal has logs so those are just examples.  

Posted by Saeed

Hi, I have got a helpful suggestion which will make toonslab responds quality better when it comes to account transfer to another email requests.
When a player requests toonslab to transfer their account into a different email for whatever reason, they usually give as much information as they can. Sometimes the information they provide isn't helpful for their case but sometimes it is. Sometimes they don't provide information expecting toonslab to ask them for it. That's the case for toonslab. In other games like Fortnite and League of Legends, after sending a ticket. Their first respond to the player is asking them around 10 questions which will prove they are the original owners of the account that they own. So shouldn't this be toonslab first respond too?
An example of League of Legends question is "what were the first five champions you bought?" This could be "what was the first five hats you bought on graal?" or/and "what was the first mount you purchased?" "what is your graal ID?" etc. I'm not sure what graal keeps track of and what logs do they have but that's the sort of questions they should be asking to prove if the player HAD access to the account before, this doesn't really prove that they're the original owner though.

Questions which will prove they're the original owner of the account could be something like "What were the first three guilds you joined and what was the date?" "What and when was the last gralats pack you bought since date.." or "Approximately how many gralats pack have you bought? Did you buy mostly from the 27k gralats pack or.." Again I don't really know what graal has logs so those are just examples.

1. original account owner can scam people... by selling and then reclaim it later using those questions.
2. graal does log how many you have purchased packs. they also have receipts, but i think they search it thru numbers manually..
3. change of email should be automatic and easy process in game. and if they have problems during it, then they can submit a ticket.
^- but this was suggested like million times before ¯\_(ツ)_/¯ rip  

Posted by Zetectic

1. original account owner can scam people... by selling and then reclaim it later using those questions.
2. graal does log how many you have purchased packs. they also have receipts, but i think they search it thru numbers manually..
3. change of email should be automatic and easy process in game. and if they have problems during it, then they can submit a ticket.
^- but this was suggested like million times before ¯\_(ツ)_/¯ rip

Selling accounts is against the rules anyways and they shouldn't be doing it. Most of the big games like Fortntie don't have an automatic process for transferring their account into email and I believe that's because of security issues.
I don't know if an automatic system to change the email is good for graal to be honest.  

They should be allowed to update their emails because majority use outdated providers or lose access to it. This is really the only game (that I know of) that doesn’t allow you to change your email.  

Posted by Bryan*

They should be allowed to update their emails because majority use outdated providers or lose access to it. This is really the only game (that I know of) that doesn’t allow you to change your email.

As previously mentioned, it is possible to change your email through Toonslab, but only within reason (If you lose access to the email for a valid reason such as it has become outdated). Players that have forgotten their passwords or emails should contact their email provider rather than Toonslab, because this is an email related issue, not an issue directly related to or caused by Graal itself.

I believe that changing your email should never be automatic or easy to do. If this was allowed, it would just be removing an extra layer of security in exchange for basically nothing at all.  

Posted by Saeed

Selling accounts is against the rules anyways and they shouldn't be doing it. Most of the big games like Fortntie don't have an automatic process for transferring their account into email and I believe that's because of security issues.
I don't know if an automatic system to change the email is good for graal to be honest.

I mentioned selling, cause it's an actual problem that exists on Graal currently. So those security questions really doesn't help. Relating to that, Runescape has a black market abuses that constantly, it's absolutely disgusting.

There are tons of video games out there that allows you to change emails whenever u want.. only thing you can't change is ur ID, which Graal accounts have it as well. So anything goes wrong, people can contact Toonslab with that. But iirc, devs once mentioned about Graal having serious underlying architect code problems, which they can't do anything with their man power. so I don't hope anything from it.  

Posted by Mashboyellis

As previously mentioned, it is possible to change your email through Toonslab, but only within reason (If you lose access to the email for a valid reason such as it has become outdated). Players that have forgotten their passwords or emails should contact their email provider rather than Toonslab, because this is an email related issue, not an issue directly related to or caused by Graal itself.

I believe that changing your email should never be automatic or easy to do. If this was allowed, it would just be removing an extra layer of security in exchange for basically nothing at all.

Changing your email is basically a very simple thing in virtually any app,game. Or anything. The ability to change email is a layer of security in itself. It's the entire reason why almost any app allows you to change emails.Even social media sites allow u to do such.Typically what happens when you change an email in most games is they'll allow you to change it but will send a "Revert change" to the original email. So if a hacker did change your email you could change it back via the original email. Which is why having the ability to easily change your email somewhat more is an added layer of security, Not a loss of security. Which is why do many games allow you to have this


As for a lost email, Most email providers don't or won't change your email for virtually any reason, It's almost impossible nowadays to retrieve a lost email as most emails in the past was hacked this way.  

Agreed with Rusix. Also if you're worried about Graal's non-existing security, they can add second password to the game. That's much safer than what we have now.

I'm just bit mad with how every problem in this game revolves around same thing that were discussed years ago and these problems have not been solved, but it's critical, cause people always put same threads over and over. i mean for 2 devs they made amazing progress, but they rly need to hire much more to work on something like this.