Posted by Zetectic

I'm just bit mad with how every problem in this game revolves around same thing that were discussed years ago and these problems have not been solved, but it's critical, cause people always put same threads over and over. i mean for 2 devs they made amazing progress, but they rly need to hire much more to work on something like this.

You could just make this the forum banner and eliminate like 80% of player posts.  

Although it’s not Graal’s problem and responsibility when a player loses access to their email. It’s the email provider responsibility to help out the player to give him access to the email again. However, that’s a 50-50 chance for the player to get his/her email back.
I would say Toonslab should still allow players to change their account email for whatever reason they can’t access their email. However Toonslab has bigger problems now, if they don’t have the time or enough staff members that deals with tickets to respond to bigger problems than dealing with a player who forget his email’s password then dealing with an issue like this shouldn’t really be their priority. But it’s definitely something they should consider after fixing whatever is stopping them from responding to tickets.  

Can toonslab update their website and make it more user friendly, also can there be like some sort of email or chat system where the player can speak to a toonslab admin, maybe the chat can support photos and whatnot where the player can send and discuss the situation to the toonslab person or admin,

Add more response, as a player I see like there is not interaction with the player and aupoort admin so can you guys make communication better.

Sorry bad at explaining but think of it kind of like CoC support I guess

Maybe add a FAQ thing like what you see in Clash of Clans support (only game I can think of right now) with commonly asked questions and stuff about issues with logging in, ban related thsings, and possible ways to retrieve lost accounts.  

Posted by Garutias

Can toonslab update their website and make it more user friendly, also can there be like some sort of email or chat system where the player can speak to a toonslab admin, maybe the chat can support photos and whatnot where the player can send and discuss the situation to the toonslab person or admin,

Add more response, as a player I see like there is not interaction with the player and aupoort admin so can you guys make communication better.

Sorry bad at explaining but think of it kind of like CoC support I guess

Maybe add a FAQ thing like what you see in Clash of Clans support (only game I can think of right now) with commonly asked questions and stuff about issues with logging in, ban related thsings, and possible ways to retrieve lost accounts.

There actually used to be a chat thing, In the old Toonslab there was a system where you could just drop your graal ID in a box as well as list the title to your problem and list how important the issue was(I think it was like 1-5 on stars). You could see on the website of the ticket was read, You can reply directly to their response as well as post images. Was a WAY better toonslab than now.


However back in March 2015 or so Toonslab apparently got hacked (Don't ask me why that apparently means you have to remake your entire support site, Not the slightest clue there) And the support system just flatline in how good it was in any regard whatsoever.  

So I've been lucky(Or unlucky? Idk) to be able to test the Toonslab system after a somewhat unexpected incident where I got wrongfully banned during a specific admins event(Not going into detail, I already told a few admins i know what happened and they said they'll look into the specific admin i mentioned to them).

So I'm gonna see what toonslab does, Not gonna try and get help from admins or anything (It's 2 weeks i can wait that regardless lol) but I want to see what only toonslab does in a case where people are actually illegitimately banned. And see if the toonslab is in fact what they call poopy and doesn't actually help regardless even if you're wrongfully banned.