My thread was just a question about who answers them...but my ticket still hasn't been answered after almost two days  

They're french, they only work 1 week a year.  

Posted by Graalians

• Remember that this is a fan forum, so whining about your in-game conflicts with staff and discussing bans is not appropriate here either. Such concerns should be forwarded to the people who can deal with them at support.toonslab.com.

This same quote also applies to discussions about Toonslab, the original thread was geared towards an actual question regarding Toonslab but the thread is now just people complaining and arguing over other topics related to Toonslab and in-game rules, which is not appropriate here.