Posted by ariana

no i understand bans, but ive never seen them take away all the items on someones account that theyve used their real money to pay for, im wondering if thats like game legal lol

That's legal, it doesn't matter if you spent your money on the game or not, at the end of the day they're free to decide how to punish you based on the severity of your ban.  

Posted by ariana

no i understand bans, but ive never seen them take away all the items on someones account that theyve used their real money to pay for, im wondering if thats like game legal lol

You fight the law,

The law wins.  

Posted by ariana

a few of my friends and i got banned and they got all their items (hats, mounts, furni, actions, etc) removed from their acc, and i wanna know if thats like legal?????? can a game just get rid of the things you used real money to buy??

sry this is off topic and prob not the place to ask this but im just curious

 

Posted by Dusty

Don't give them ideas!!!

Posted by Graalians

[*]Remember that this is a fan forum, so whining about your in-game conflicts with staff and discussing bans is not appropriate here either. Such concerns should be forwarded to the people who can deal with them at support.toonslab.com.

 

haha @ colin and dusty.
colin i think u should move those posts to a new thread for her.
i've never seen that happen before and kind of curious atm. i mean i know hackers just get their acct perm banned and macro farmers just get gralats removed + ban.  

Posted by Zetectic

haha @ colin and dusty.
colin i think u should move those posts to a new thread for her.
i've never seen that happen before and kind of curious atm. i mean i know hackers just get their acct perm banned and macro farmers just get gralats removed + ban.

I'm going with she exploited something. Just think about it, almost any game you play if you exploit something you'll be banned and usually reset or have items taken away.  

Posted by Striken

I'm going with she exploited something. Just think about it, almost any game you play if you exploit something you'll be banned and usually reset or have items taken away.

i still dont understand why the items of their accounts were taken away. i believe they should be banned for a long period of time if graal believes the issue is so serious, and take away the items bought with cheated money, not the items that had nothing to do with the reason they got banned.

further question- is there anyone i could talk to who is high up on the graal team who knows a lot of information, because graal support is as helpful as s*** and id like to actually discuss the reasoning behind this with a real person giving me real answers.  

Posted by ariana

i still dont understand why the items of their accounts were taken away. i believe they should be banned for a long period of time if graal believes the issue is so serious, and take away the items bought with cheated money, not the items that had nothing to do with the reason they got banned.

further question- is there anyone i could talk to who is high up on the graal team who knows a lot of information, because graal support is as helpful as s*** and id like to actually discuss the reasoning behind this with a real person giving me real answers.

Your items were removed because you duplicated the light orb and made millions of Gralats, and then bought tons of stuff  

Posted by ariana

i still dont understand why the items of their accounts were taken away. i believe they should be banned for a long period of time if graal believes the issue is so serious, and take away the items bought with cheated money, not the items that had nothing to do with the reason they got banned.

further question- is there anyone i could talk to who is high up on the graal team who knows a lot of information, because graal support is as helpful as s*** and id like to actually discuss the reasoning behind this with a real person giving me real answers.

The only way to appeal a ban is through toonslab.  

Posted by ariana

i still dont understand why the items of their accounts were taken away. i believe they should be banned for a long period of time if graal believes the issue is so serious, and take away the items bought with cheated money, not the items that had nothing to do with the reason they got banned.

further question- is there anyone i could talk to who is high up on the graal team who knows a lot of information, because graal support is as helpful as s*** and id like to actually discuss the reasoning behind this with a real person giving me real answers.

That's the thing. I doubt they can tell what items were bought with cheated money. Even if they could tell when you got the gralats and when you cheated, why should they go through your items and specifically remove everything that was bought with cheated money, should you really expect them too? If you are cheating on that level you should expect your account to be deleted entirely. If anything they are lucky that they even will have a account to come back to.

Graal also reserves the right to remove any items from your account for any reason. It's terms and conditions.  

Posted by ariana

i still dont understand why the items of their accounts were taken away. i believe they should be banned for a long period of time if graal believes the issue is so serious, and take away the items bought with cheated money, not the items that had nothing to do with the reason they got banned.

further question- is there anyone i could talk to who is high up on the graal team who knows a lot of information, because graal support is as helpful as s*** and id like to actually discuss the reasoning behind this with a real person giving me real answers.

Omg take it to your own thread? Or somewhere relevant? Stop posting about it here in probably the most irrelevant thread you can possibly post something like this in?

And @ everyone else contributing to her derailment:
You are ruining this thread and everything it stands for!!! Stop it!!

Take your problems elsewhere >: ( I'm subscribed to this thread to see funny and cringey things. Not to watch you get some stupid ban problem solved. (which has been all that's been in this thread for the past couple days)  

Posted by ariana

i still dont understand why the items of their accounts were taken away. i believe they should be banned for a long period of time if graal believes the issue is so serious, and take away the items bought with cheated money, not the items that had nothing to do with the reason they got banned.

further question- is there anyone i could talk to who is high up on the graal team who knows a lot of information, because graal support is as helpful as s*** and id like to actually discuss the reasoning behind this with a real person giving me real answers.

No one put a gun to your head to spend money buddy.  

Posted by Coco

Omg take it to your own thread? Or somewhere relevant? Stop posting about it here in probably the most irrelevant thread you can possibly post something like this in?

And @ everyone else contributing to her derailment:
You are ruining this thread and everything it stands for!!! Stop it!!

Take your problems elsewhere >: ( I'm subscribed to this thread to see funny and cringey things. Not to watch you get some stupid ban problem solved. (which has been all that's been in this thread for the past couple days)

her plea was pretty cringey tho  

Posted by Rubize

Your items were removed because you duplicated the light orb and made millions of Gralats, and then bought tons of stuff

If this is true then there is no chance she will ever receive anything back.

Any game is allowed to take away everything on your account for something like this since you're breaking the Terms of Service which you agreed on by even playing the game (plus it's common sense like really).

I also find this the right thread for her to post this to be honest. Her stupidity made me laugh.  

Posted by Yonce

her plea was pretty cringey tho

Yeah it was until literally everyone started joining in on the derailment and now it's just plain annoying
Was kinda hoping someone else would have told her to go somewhere else or Colin would have taken care of it but no one has done anything so.... *sigh*

Edit:
Okay wow but back on topic, I found Graal in a nutshell on imgur just now: