12-28-2012
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the KattMan
Join Date: Sep 2011
Location: United States
Posts: 4,204
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I'm not hating on iZone, only providing feedback so that you guys can improve it. I don't understand why you get ticked off whenever anybody provides input about the server. |
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12-28-2012
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19 | |
zzz
Join Date: Sep 2011
Location: WA USA
Posts: 9,232
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anyways, ya let us make it easier for these account transfers so there is room for players to steal each others accounts. Makes sense? |
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12-29-2012
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20 | |
Zone iPhone Administrator
Join Date: Sep 2012
Posts: 230
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12-29-2012
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21 | |
Registered User
Join Date: Sep 2011
Location: Chicago, IL
Posts: 1,992
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12-30-2012
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22 | |
User Registered
Join Date: Sep 2011
Location: Las Vegas
Posts: 4,626
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Care to share what you guys are currently "prioritizing"? |
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01-05-2013
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23 | |
Registered User
Join Date: Jan 2013
Posts: 17
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Spoiler
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01-05-2013
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24 |
Coder
Join Date: Sep 2011
Posts: 843
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Sorry MattKan but I have a few bags full of quarters and I have a feeling I am going to chuck them in the pot of conversation. (some of my argument is covered by Matt and Imprint in the posts above) Ok, guys, why are we fighting over an announcement on how to get help? (debate, fight same difference) The purpose of this thread is Matt saying that if you need help, email the support email which PRs couldn't be on 24/7 to take PMs for support. For my argument, I would like to point out a few things. 1. PMs, RC echo messages are easy to miss. If you log, or your client goes screwy, you lose the message the player sent you because it is only temporary data meanwhile email stores the data to be read at a later date than it was sent. Right now, as I write this, there are 92 people on Izone, and out of those 92 there are 2 Staff V6 Clients, and 4 RCs. Since PMs cannot be sent to RCs, there would be only 1 person to handle 92 PMs (if everyone was having a problem) at one time which during Matt's time trying to dive through the sea of PMs, if his client crashes, he is up the river without a paddle. Also, a PR's job (For Izone) is 1/3 support (FAQ), 1/3 Petrol (GP), and 1/3 (Host) which if those PMs keep on flooding in, it could effect a PR's other roles of his/her job. As a Department Leader for Unholy Nation and Developer, I actually prefer players to send messages to my Mail (UN forum), so I have something to look at if my client crashes if I am working. (unless it is just a simple hello) 2. The support line for the email is low compared to other Iservers. If you think, for the paid version of Izone, there were 500 aprox, and an extra 200 joined (throwing out numbers), if a quarter of the player population needed account support, it would be less of a wait than having support for Iera or Iclassic. 3. Looking at MattKan's suggestion, there are things PRs can't do because they do not have permission to which if a player asks if they can get a account transfer and if they didn't previously identify an account, only a handful of people could do that which the common PR would not be able to solve, so a email would be efficient since the higherstaff have access to support players. *Hears a big crashing sound of quarters hitting the table* |