12-08-2018
|
6 |
Banned
Join Date: Nov 2012
Posts: 4,173
|
If you still don't have the gralats a day after purchase simply send a support ticket to Toonslab(http://support.toonslab.com/) which includes your purchase receipt, Graal ID and an explanation of what went wrong and they'll add your gralats in-game after verifying that you actually made the purchase. Money related issues are something they usually resolve pretty quickly in terms of support requests |
12-08-2018
|
8 | |
Man
Join Date: Mar 2018
Location: Bathroom
Posts: 86
|
|
|
12-08-2018
|
11 | |
iClassic Staff
Join Date: Jan 2017
Location: España
Posts: 31
|
Remember to include a copy of your receipt and your Graal ID. If you need help finding your receipt, here is a link that can help you: Google store help
Last edited by Mashboyellis; 12-08-2018 at 10:32 PM.
Reason: typo
|
|
12-09-2018
|
12 | |
The Eternal
Join Date: Apr 2017
Location: York Town
Posts: 1,152
|
This is really misleading to the majority of the playerbase, Not only does many parts of the game suggest going to Toonslab, But Toonslab never states on the help forum to ever go to [email protected] at all. Infact it's literally never even mentioned. or brought up, They need to put this in the help section of the game or something(It may be in the help section, But i never recall it ever being there) |
|
12-09-2018
|
13 | |
Super Moderator
Join Date: Aug 2011
Posts: 724
|
You can still request support for purchase issues using support.toonslab.com, it will still be checked and looked into. |
|
12-09-2018
|
14 | |
The Eternal
Join Date: Apr 2017
Location: York Town
Posts: 1,152
|
|
|
12-10-2018
|
15 | |
That shotgun guy 👌
Join Date: Jan 2016
Location: The United States of America
Posts: 334
|
https://support.google.com/googlepla.../2479637?hl=en If not request a refund from google anyways. And email toonslab, and be very polite if you want a response. If youre on IOS google how to refund that. If neither then I can't help you |
|