06-01-2018
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Verified ✔️
Join Date: Nov 2014
Location: M.I.A
Posts: 3,408
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Toonslab should consider using this customer support software: https://freshdesk.com In addition, responses should be the minimum 2-4 business days, unless there’s too many requests to handle at the moment. The replies shouldn’t be broad, it should be specific and detailed, especially for ban appeals and in-game related issues. Only use automated responses when necessary like for general requests. Also consider having an updated FAQ section in Toonslab’s customer support page because not many users lurk in the forums to find answers. Optional: Live Chat Spoiler
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06-01-2018
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The Eternal
Join Date: Apr 2017
Location: York Town
Posts: 1,152
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Toonslab has so many issues with it...Toonslab in my opinion it was actually better in 2015 or 2016 before the whole apparently someone hacked into the database or something so they changed how the verification for support works. The old system you could see their reponses, You could see that they read it, And actually post a screenshot. They tell you in the new system to put a picture, But there is no option to... Again classic seems to think their stuff out don't they
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06-01-2018
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That shotgun guy 👌
Join Date: Jan 2016
Location: The United States of America
Posts: 334
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06-01-2018
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Bloodvayne
Join Date: Nov 2012
Posts: 4,087
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Lol live chat is expensive to run dude. they changed it after small collection of their data was hacked. Used to be able to provide pictures and stuff. old toonslab was better, but we have no option. i've seen a game with no support page at all, so can't complain. (that game was making 50+ millions..) |
06-01-2018
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Registered User
Join Date: Dec 2016
Location: Uk/london
Posts: 851
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Do you actually guys get responses from your support tickets? If so, what server you play on? Feel free to move this thread into another sub-forum @ moderators. I thought the posts will be focused on graal Classic toonslab but I believe it’s better to discuss toonslab quality on all graal servers. |
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06-01-2018
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Banned
Join Date: Apr 2018
Location: UnItEd StAtEs
Posts: 369
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Classic. And I get them almost every time I submit something. |
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06-04-2018
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The Eternal
Join Date: Apr 2017
Location: York Town
Posts: 1,152
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DID YOU JUST SUGGEST SOMEONE WHO WORKS FOR GRAAL SHOULD BE PAID?! ARE YOU OUT OF YOUR MIND?! THEY MUST BE PAID IN GRALATS...because it cost nothing to pay them in that manner |
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