It depends on ticket volume and the nature of the issue, but most responses occur within a few days.
It sounds like you may be directing support inquiries to the wrong place? You mentioned an email, but unless you are trying to change an email, you should begin by creating a ticket at support.toonslab.com. The [email protected]
address is only for when you need to request an email change or can't receive emails from support for some reason.
If you'd like help making sure you're directing your inquiry to the right place, feel free to send me a forum pm and I'll be happy to help.
I'll be closing this thread since threads about support go off topic quickly. If you have questions about support, please send me a forum pm and I will answer to the best of my ability.