02-08-2016
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Registered User
Join Date: Jul 2014
Posts: 779
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That said, is there any reason why it wouldn't make sense resubmit without using the word "ban" directly?
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02-08-2016
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Banned
Join Date: Sep 2014
Location: Australia
Posts: 3,255
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Its a terrible support system, I does not matter what you send them its literally the same copypaste message over and over again. You didn't appeal for an unban which most likely means this was a bot which I've mentioned dozens of times do exist and staff defend it saying there are no bots and its always them reviewing these reports. As Albie said it pisses me, him and a lot of other people off when a staff member defends this disgraceful support system when clearly its broken. |
02-08-2016
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Amateur Programmer
Join Date: Jan 2013
Location: Illinois
Posts: 683
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02-08-2016
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Banned
Join Date: Sep 2014
Location: Australia
Posts: 3,255
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02-08-2016
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Registered User
Join Date: May 2015
Posts: 94
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Ikr! I haven't been able to play Classic normally since September because they won't listen to me. They keep saying "the account does not appear to be banned. If you are still banned, please check the ban id to be sure you gave us the correct ban id". On Ol'West, Zone and Era support, they actually listen to my complaints and answer them. |
02-08-2016
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Amateur Programmer
Join Date: Jan 2013
Location: Illinois
Posts: 683
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02-08-2016
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Verified ✔️
Join Date: Nov 2014
Location: M.I.A
Posts: 3,408
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I submitted another ticket without using the word "ban" and I still got the same response...I am fed up with the crappy automated service that's provided for the players. Several of us won't be able to wait our duration of the bans if 1. Timer isn't functioning and 2. Toonslab is responding with automated replies for ban appeals when I am not asking for an appeal.
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02-08-2016
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Registered User
Join Date: May 2015
Posts: 94
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support.toonslab.com? They have different people who view the tickets for different servers I think.. Because for Era, Ace, Ventus, xcloudx, Vendhin and Snk replied to my tickets. On Ol' West, Ace, Homelesswitch and Ser replied to them. And on Zone, Tashkin used to reply to my tickets but recently no one has replied but the issue was resolved. On Classsic, I've never seen the name of who responded, so idk who answered them. |
02-08-2016
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Amateur Programmer
Join Date: Jan 2013
Location: Illinois
Posts: 683
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