06-02-2017
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Registered User
Join Date: Dec 2014
Posts: 328
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Account issue
Well, I decided to open a thread here regarding my issue since a) apparently this turned into an official forum b) I can not send in any support ticket (explanation following) c) 95% of the admins I PM'd ingame ignored me or replied with "sup" only (and ignored me afterwards) d) the other 5% unfortunately don't know any solution e) my email I've sent has been ignored aswell I still have access to my account however whenever I want to revoke or add access to my account I don't get any email to verify - yes I checked the junk/spam folder aswell. I wanted to send in a ticket but I don't receive an email to activiate my account either. Tried to email [email protected] - no response either. I can only guess that my account has been messed up since I used the same email to create a graal PC account (the problem started since I've had a pc account approximately). I hope any (staff) member can finally help me out. |
06-03-2017
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The Eternal
Join Date: Apr 2017
Location: York Town
Posts: 1,152
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They gotten very bad at responding to tickets ever since the incident last year on March and they made the ticket system kinda shady not gonna lie, Before you had the website tell you if it was read, if it was being reviewed, Now it is all done by email and you will never know if they will respond or if they seen it, It has been somewhat a lazy system ever since that incident, They could at least reply with they can't help, Even with very serious matters they never reply, or even money issues, They tell you to leave a receipt of the purchase but you can't exactly do that on the web anymore and show them, And if you send it by email they just ignore, who would've thonked it
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