contacting support - 2

Sardon · 03-04-2015

eat bread

Eroz · 03-04-2015

Posted by Sardon

eat bread

Lmao. Graal in one image:

http://www.clipartguide.com/_small/0008-0805-2812-5836.jpg (Unsupported image host)

Thallen · 03-09-2015

Posted by Eroz

Let's not fool ourselves, Xor is not gonna even read the e-mail.

IDK man, either you guys suck at sending in support tickets or Xor just loves me because my tickets always get answered same day, sometimes even same hour:

Vendhin · 03-10-2015

Try not sending in a support ticket about an issue staff can do nothing about.

Most tickets should be answered the day, if not week lol

MysticalDragon · 03-10-2015

Posted by Eroz

Don't give hope to him. We all know Xor is not gonna reply him.
Wait..
Let's not fool ourselves, Xor is not gonna even read the e-mail.

Half the time when this is the case, the anwser is already clear or I anwsered to a similiar ticket already. When players don't get the anwsers they want to recieve they submit multiple tickets asking the same thing in different ways. Those type of tickets will obviously get avoided and marked as spam. Speaking from my own experience.

Torankusu · 03-10-2015

the more details you give will help, of course.

In Thallen's example, all required information for verification purposes was submitted and required minimal follow up or investigation.

This is not to say staff is above investigating, but you cannot expect them to do detective work on a large scale. It will get divide up based on priority, and unfortunately, some requests will get lost.

GOAT · 03-14-2015

Make sure you don't put delteria. 4 days and hasn't been viewed

No wonder the support tickets system sucks, it's run by competent volunteers.

Eroz · 03-17-2015

Posted by GOAT

No wonder the support tickets system sucks, it's run by competent volunteers.

+1.

GOAT · 03-17-2015

6 days and the ticket hasn't even been viewed

"support"

Weird how Colin gets his tickets resolved before he even hits the submit button and I can't even get a view after 6 days.

Colin · 03-17-2015

Weird indeed, also have 4 more just from 2015 as well as conversations within the tickets that they always replied to instantly, it may be you sent the ticket into the wrong section and it was filtered or something or you just suck at writing tickets.

Reno · 03-19-2015

Posted by GOAT

Make sure you don't put delteria. 4 days and hasn't been viewed

No wonder the support tickets system sucks, it's run by competent volunteers.

Competent means that they are skilled and can do the work.

Distorted · 03-19-2015

Posted by GOAT

Make sure you don't put delteria. 4 days and hasn't been viewed

No wonder the support tickets system sucks, it's run by incompetent volunteers.

There ya go

GOAT · 03-19-2015

Posted by Reno

Competent means that they are skilled and can do the work.

Here you go

Ghettoicedtea · 03-19-2015

GRaal support? Wat dat

Sardon · 03-20-2015

Posted by Eroz

Lmao. Graal in one image:

http://www.clipartguide.com/_small/0008-0805-2812-5836.jpg (Unsupported image host)

i need this its beautiful

03-04-2015	16
Sardon Deus Vult Join Date: Oct 2014 Location: Le Canada Posts: 3,811	eat bread

03-10-2015	19
Vendhin Banned Join Date: Jan 2012 Posts: 129	Try not sending in a support ticket about an issue staff can do nothing about. Most tickets should be answered the day, if not week lol

03-10-2015	21
Torankusu Registered User Join Date: Jun 2013 Location: Zol's Pub Posts: 373	the more details you give will help, of course. In Thallen's example, all required information for verification purposes was submitted and required minimal follow up or investigation. This is not to say staff is above investigating, but you cannot expect them to do detective work on a large scale. It will get divide up based on priority, and unfortunately, some requests will get lost.

03-14-2015	22
GOAT Hyrule Knights Join Date: Sep 2012 Location: In your head 24/7 Posts: 6,344	Make sure you don't put delteria. 4 days and hasn't been viewed No wonder the support tickets system sucks, it's run by competent volunteers.

03-17-2015	24
GOAT Hyrule Knights Join Date: Sep 2012 Location: In your head 24/7 Posts: 6,344	6 days and the ticket hasn't even been viewed "support" Weird how Colin gets his tickets resolved before he even hits the submit button and I can't even get a view after 6 days.

03-17-2015	25
Colin Registered User Join Date: Aug 2013 Posts: 3,204	Weird indeed, also have 4 more just from 2015 as well as conversations within the tickets that they always replied to instantly, it may be you sent the ticket into the wrong section and it was filtered or something or you just suck at writing tickets.

03-19-2015	29
Ghettoicedtea (☞ﾟ∀ﾟ)☞ dank meme ☚(ﾟヮﾟ☚) Join Date: Oct 2012 Location: Utah Posts: 5,261	GRaal support? Wat dat