Someone just close this thread, some people take things too personal.  

Striken you have been throwing accusations at me for sucking up, I dismissed them and now you realize how invalid your discussion has been thus far, nobody is taking things personal you have just realized you are failing at whatever it is you attempted to point out about me/staff.

Now that I have made my point clear I will be leaving now to go do some work, enjoy your day!  

This isn't a complaint. This is a suggestion. Suggesting since there's more than 20 GP's in this server then you can have a small group specifically for monitoring a towers. If that can't be fulfilled then hire more or apply a stricter policy on the activeness of the position.  

Posted by Bryan*

This isn't a complaint. This is a suggestion. Suggesting since there's more than 20 GP's in this server then you can have a small group specifically for monitoring a towers. If that can't be fulfilled then hire more or apply a stricter policy on the activeness of the position.

That's a good idea, most don't do **** nod ways.  

Posted by Bryan*

This isn't a complaint. This is a suggestion. Suggesting since there's more than 20 GP's in this server then you can have a small group specifically for monitoring a towers. If that can't be fulfilled then hire more or apply a stricter policy on the activeness of the position.

We don't need to add a whole bunch more. That many admins mean nothing but trouble. The stricter policy is the way to go. Over my history of Graal I have seen so many staff members using their powers to have fun and celebrate with their friends but I have seen only a few who are really good at responding to reports.

When people criticize them for not doing enough- people bring up "its a volunteer job".
People think volunteer means give what you can and you will be fine. Thats not the definition of volunteer. Many instances of the word volunteer mean having to follow strict rules and put in certain amounts of time. Graal is one of these instances. If someone cant manage the demands without a good excuse they should be removed and replaced. The demand for the position is high- replacements are not hard.  

Posted by Striken

If you don't have access to a computer enough to do your job then don't take the job in the first place.

Hmm, sorry but I fail to understand what point you're trying to get across with this post. An admin does not need to have a laptop in front of them 24/7 in order to do their job properly. They are only required to be online for at least 10 hours a week.

And clearly if Brick has been an admin for this long then he obviously has enough access to his staff account, if he didn't he wouldn't be an admin. They don't need to be online 24/7 in order to do their job correctly.  

Posted by Common Sense

Hmm, sorry but I fail to understand what point you're trying to get across with this post. An admin does not need to have a laptop in front of them 24/7 in order to do their job properly. They are only required to be online for at least 10 hours a week.

And clearly if Brick has been an admin for this long then he obviously has enough access to his staff account, if he didn't he wouldn't be an admin. They don't need to be online 24/7 in order to do their job correctly.

Your name .  

Posted by Common Sense

Hmm, sorry but I fail to understand what point you're trying to get across with this post. An admin does not need to have a laptop in front of them 24/7 in order to do their job properly. They are only required to be online for at least 10 hours a week.

And clearly if Brick has been an admin for this long then he obviously has enough access to his staff account, if he didn't he wouldn't be an admin. They don't need to be online 24/7 in order to do their job correctly.

from what I've seen brick does what he's supposed to fine : )  

Posted by Striken

Your name .

I know, something you are lacking in.  

Posted by Thallen

I'm going to assume you've never actually tried doing this yourself
the response time, if at all, is a joke

Nevertheless there is a discrepancy between the amount of submitted reports and the amount of players who witnessed the hacking. It concerns me when a single player reports the hacker when over dozens of others are in the vicinity.

These are the top 3 main reasons I believe most players wouldn't report a hacker.

1-They are occupied/too lazy.
Whether they need to focus on the flag or just couldn't care less about the hacker, they couldn't report the hacker at the given time. If nothing happens to the hacker, it's their fault.

2-They are advantaged by the hacker
These guys don't report as it advantages them in their tower effort, boosts their guild spar score or are merely entertained by the hacker. If nothing happens to the hacker, it's their fault.

3- They distrust the system (This is the one I wanted to get to)
Now this third reason differs from the previous two as the fault does not entirely in the player. It's stating that there is a flaw with GP monitoring and the report system. I will say it here, there is one. It's not with lazy staff members ignoring your reports. Thallen is right, it's response time.

I can say for myself and will vouch for the majority of GPs that every single serious report is viewed and investigated. However some reports may be much more time consuming than others. I'll use health hacking in spar to exemplify this. Often when receiving the report, the match is already over. The GP will then need to wait the amount of time until the said hacker plays again. What if this person flaws the other and needed no reason to use the hack. If he leaves the arena, then the report wasn't thoroughly investigated. Of course he wouldn't be doing nothing while waiting. Player questions will be answered and uploads approved/declined. Now these are the lengthiest reports to investigate that could take 4+ minutes. Most of the other reports received during that wait time will be void by the time he is finished.

This is why it is optimal to have multiple staff online but this isn't always the case. If that GP was solo during peak hours investigating that report, he would have missed a solid 15 reports. A good amount of them fake most likely but that's a huge amount of reports. The online Graal playerbase has reached 4000 players yet we still have the number of staff as when we had 3000.

This causes an undeserved distrust in specific staff members rather than the system. Distrust leads to fewer reports. Fewer reports gives little reason to hire more staff. Understaffed results in fewer work. The cycle repeats itself.

As much as players say "We don't need more staff, they cause problems" or "We need efficient staff, not more", we need a discussion about this and I believe we can attain this efficiency by hiring more GPs.  

hiring more gp's could work out well if they are capable, alot of gp's nowadays are just power abusers who use their tools for things other than the required purpose of them.  

If we are talking about efficiency, it's pretty simple how to achieve it;

The first thing they should consider is cleaning out the current GP team, I don't mean fire everyone but we need to filter out the good and the bad and start getting rid of some of the little kiddies on the team.

Secondly, you get a lot of applicants so I think it's time you raised the bar a little bit and added bigger standards for joining the GP team; stop asking questions about what they would do and start asking questions about what they CAN do. It seems like in order to be hired you just need to copy/paste the application the last hired person submitted and that's a problem.

Thirdly, the current involvement the GP has with Classic is way too open, you need to add different work sections and group them up - 20 guys all tasked with the same thing, or four groups of five each focusing on a different aspect. It's clear which one will provide the better output.  

some very good and achievable ideas colin =O.  

Posted by Colin

If we are talking about efficiency, it's pretty simple how to achieve it;

The first thing they should consider is cleaning out the current GP team, I don't mean fire everyone but we need to filter out the good and the bad and start getting rid of some of the little kiddies on the team.

Secondly, you get a lot of applicants so I think it's time you raised the bar a little bit and added bigger standards for joining the GP team; stop asking questions about what they would do and start asking questions about what they CAN do. It seems like in order to be hired you just need to copy/paste the application the last hired person submitted and that's a problem.

Thirdly, the current involvement the GP has with Classic is way too open, you need to add different work sections and group them up - 20 guys all tasked with the same thing, or four groups of five each focusing on a different aspect. It's clear which one will provide the better output.

:0 damn  

Suggestion:

There's 21 GP's so you can divide them into groups of 3 (consisting of 7 people) monitoring specific aspects of Graal. For example: Spar, Tower, etc. But for this to work, we're going to need them to be 100% committed into doing this and to be more efficient. Be more strict on the hours to set in because honestly 10 seems too low to achieve. I'd say 15-20 hours a week would be ideal to do.

Suggestion #2:

Admins should not set their privacy settings to "PM's from friends only" because even though they will get spammed, they should know people have concerns/questions to ask.


If you have any thoughts on these suggestions, please respond if you'd like. Thanks!