Jesus... I never post here. Like ever! And I log on skype and see someone left a link to this...
Technically, I'm not GP. I'm often distracted making stuff when I'm actually on but when there are no GPs, I do answer reports. I never have friends only on. If I tell someone to report, it's because it's easier to find whoever they're reporting. I never ignore the "HI HOW ARE YOU?" or "WHAT ARE YOU UP TO??????" pms either. If I'm on, I answer them. I'm sorry if I accidentally skipped yours.

- Tuip (without an l)

PS: posted this in the wrong thread first x_x  

Posted by Cabbage

Twinny I don't expect them to answer within 30 seconds but we are talking about Eon and Tulip and when they are the only GP on why don't they answer? Is it hard to press keys on your keyboard?
It's not just them. It's all GPs. I can't feedback this because I was banned from feedback by time because I sent this by feedback.

First we need to get around the fact you shouldn't be PMing them to report players.  

Posted by Mara

Jesus... I never post here. Like ever! And I log on skype and see someone left a link to this...
Technically, I'm not GP. I'm often distracted making stuff when I'm actually on but when there are no GPs, I do answer reports. I never have friends only on. If I tell someone to report, it's because it's easier to find whoever they're reporting. I never ignore the "HI HOW ARE YOU?" or "WHAT ARE YOU UP TO??????" pms either. If I'm on, I answer them. I'm sorry if I accidentally skipped yours.

- Tuip (without an l)

PS: posted this in the wrong thread first x_x

Excuse me but who are you?

Posted by Twinny

First we need to get around the fact you shouldn't be PMing them to report players.

What's wrong with sending PMs about problems other than reporting players?  

She signed her message.. Tuip...  

Posted by Cabbage

What's wrong with sending PMs about problems other than reporting players?

Anything you need a response on should be sent to [email protected] so it can be addressed.  

I agree that we should not report people by Pming staff However; I think all GP should have Pms on at all times to answer questions. I know all questions can be answered through email but that can take a while. I know Staff don't want all the spam but you sort have got to expect it when You are in a position of authority and You have a bunch of Pre-teens playing.  

Posted by Terver

I agree that we should not report people by Pming staff However; I think all GP should have Pms on at all times to answer questions. I know all questions can be answered through email but that can take a while. I know Staff don't want all the spam but you sort have got to expect it when You are in a position of authority and You have a bunch of Pre-teens playing.

Disagree. We got a ton of other work to do thatn to be looking for the one message that ISN'T spam in our pms. We have pms from friends off, but we can't always get to all the messages and they erase as soon as we sign off. Email, facebook, skype. I always answer. Just be patient. I don't understand why you guys can't be patient or NEED TO KNOW SOMETHING RIGHT MEOW OMG. There is no other game in the app store like this...  

Posted by NYN

Disagree. We got a ton of other work to do thatn to be looking for the one message that ISN'T spam in our pms. We have pms from friends off, but we can't always get to all the messages and they erase as soon as we sign off. Email, facebook, skype. I always answer. Just be patient. I don't understand why you guys can't be patient or NEED TO KNOW SOMETHING RIGHT MEOW OMG. There is no other game in the app store like this...

Do you know what could solve this problem? A FAQ team. Not that it is a problem but most pre-teens and younger kids tend not to be to patient.  

Posted by Terver

Do you know what could solve this problem? A FAQ team. Not that it is a problem but most pre-teens and younger kids tend not to be to patient.

FAQ team = Graal Police = Player Relations. Titles are pretty pointless when you have a playercount this big. Again, we do respond to players. For example: Right here right now...  

Posted by NYN

FAQ team = Graal Police = Player Relations. Titles are pretty pointless when you have a playercount this big. Again, we do respond to players. For example: Right here right now...

Alrighy I under stand lol.  

In the very short time I worked for Era iPhone, we used to get loads of reports, at least 2 every 5 seconds and they would only be investigated if there was a PR online. I don't know why, but development staff don't really handle it. It's not because they can't, because they have the tools, but it's because that they are told (like I was) that it's best left to a PR. obviously me being me I investigated anyway but it's just development staff are told to stick with development and PR's are supposed to deal with it. I think it's a load of crap.  

I also think they should hire alot more people with asian and australian time. I hate my time zone because like no gp is on and that rly sucks. Matt please hire some gp's  

Posted by Chelterrar

I also think they should hire alot more people with asian and australian time. I hate my time zone because like no gp is on and that rly sucks. Matt please hire some gp's

I'm sorry, but why would a lack of online GPs affect your gameplay?  

Posted by Emera

In the very short time I worked for Era iPhone, we used to get loads of reports, at least 2 every 5 seconds and they would only be investigated if there was a PR online. I don't know why, but development staff don't really handle it. It's not because they can't, because they have the tools, but it's because that they are told (like I was) that it's best left to a PR. obviously me being me I investigated anyway but it's just development staff are told to stick with development and PR's are supposed to deal with it. I think it's a load of crap.

Great proven example of how PRs and GPs are the SAME THING. Just different names.  

Posted by WarrLordd

can't he working on a awesome movie atm...........

I think I know which movie you mean.