Posted by WarrLordd

Exploring and finding out where areas are for starters is a must.. Eventually people know where stuff are after they explore it. So if a staff didn't answer your question as to where halloween shop was maybe they was letting you challenge yourself? In the process of finding that halloween store i bet you would of found other things along your way

Well that's one part what about the excessive spam you get when someone stupidity make them loose there account they figure it's right to bother a staff member? Don't think we don't want to help new players but some just won't stop, the more you explain to some users it's more hard for them to understand.

Especially when players share their Udid with other device users if it clearly states that staff would never ask you for your Udid in News Info or other menus. So why suffer the constant spamming afterwards? If players don't follow the rules should anyone feel sorry for them? I mean this is just one issue which you get almost every 5 min.

We don't need faqs cause most time i login i see 2-3 people standing in Graal Main City telling players if they have any questions pm them. Graal would be boring if you have faqs to answer everything just take a litle time to explore.

are admins allowed to block people?  

If a admin uses the Pms from friends option only i see no issue. But if they personally use the "IGNORE" feature then you can contact [email protected] and complain.
Some admins just use the Pms From Friends Option to deal with reports and such and rather not be disturb eventually they will remove it when they feel it's needed.
Why is it an issue to personally pm a single staff member with your problem when in-fact the feedback/reports goes to everyone.
This isn't about personal get to know you slap on the back buddies!

If you need help use the feedback/reports if you somehow have a admin added on your friends list who's ignoring pms from everyone.
Cause honestly i'm not even a GP and yet i handle questions like i am.  

You can always ask your friendly fellow graalians for help!  

I would love to see a list of things people need help with? That is so urgent is needed to be pm and not use feedback/reports

*cough* excuse me .. don't bother posting i won't reply.

But so far the only actual people i seen needed help so far is some people having trouble with there I-Device and Graal which is on my general topic as to actual help.

- So far such as heads upload question is already stated on the upload url.
- U-Did scams is handle by [email protected]
- Account transfer also used by the email/feedback.
- Hacks/Reports is used by the system
- Missing items is handle by email

Just a little few to get started.  

I'm not sure since I don't pm them but I thought all GP's had their "pm's from friends only" off so players could contact them for minor help 0:.  

I have my pms from friends only on because all I get is hundreds of players asking to see my house, do an interview etc. No one really NEEDS staff to help them out so much... Seriously we have an email that is checked every day. Anything that they can't figure out on their own can be answered at www.tinyurl.com/graalfaq.  

Personally, I have never had Pms from friends only on...
BUT I usually only reply when the question is stated in the pm.

Most of the time I get PMs that say "hi" or "Lykke" and then obviously I don't answer.
If said player was to say "hi I am having a problem with _____." I would answer right away, but sadly that happens only about 1/100 Pms.  

My least favorite pm: "Can I ask you a question?"
Response: "You already did."  

Posted by Bell

My least favorite pm: "Can I ask you a question?"
Response: "You already did."

I was just about this say this! Sometimes I feel like replying, "Yes. You have used your question quota for this week "  

Posted by Cat612

Well Era has considerably less players, and PR's are "Player Relations" meaning they're supposed to interact with players, while GP's are just supposed to moderate the community.

GP is actually a division of "Player Relations;"

The main point of a Graal Police Staff Team Member is to moderate and handle player's status; such as bans and jails.

The main position of a Player Services Staff Team Member (Player Relations) is to host events, answer questions, handle bans and jails, and all other things really dealing with non-development staff-related items on the server.

Player Relations also has been called the following: Public Relations, Public Services, Player Services and also much more.

iClassic uses the GP position as an overall PR position, from what I've heard from Matt and such.  

You guys need to go play some MUD games and experience what a true player and admin relationship should be like.  

admins are admins  

Posted by NYN

I have my pms from friends only on because all I get is hundreds of players asking to see my house, do an interview etc. No one really NEEDS staff to help them out so much... Seriously we have an email that is checked every day. Anything that they can't figure out on their own can be answered at www.tinyurl.com/graalfaq.

Yeah, I mean, I understand the concept of all the staff acting as anonymous and avoiding, "bragging rights" or something, (because that would fix your problem of too many pms) but... people need to remember that the staff don't get paid. They are all volunteers. So naturally keeping their identity and enjoying a little fame, along with access to some free items, kind of in a sense is their pay on this server. So this, 'probelm' (its not a problem, its just the way its designed) that people have will never be fixed until the staff starts actually getting paid. But that doesn't really need to happen given the nature of the server. So, like warlord said, the vast majority of pms are unneeded messages that materialize mainly because they want to just talk to the 'famous' staff members. Because of this, truly important things like account transfers should be sent through other ways than pming. So there really isn't a problem here when it comes to setting messages to friends only.  

As far as I know, staff get paid in gelats... which for most of them is probably as good as money.  

Posted by Dusty

You guys need to go play some MUD games and experience what a true player and admin relationship should be like.

All ready done my good friend, the wonderfully text-based adventures in amitoune.