Same, never had an issue with getting a support center ticket handled
Even made a dumb little thread literally explaining the process: http://www.graalians.com/forums/showthread.php?t=29417  

5days to change an email?

Posted by Bryan*

Prioritys man  

Posted by G Fatal

5days to change an email?

18 hours.  

Posted by Bryan*

I did the exact same thing you did a few months back for an email change. Provided the GraalID and e-mail associated with the account and the response I was given that they are unable to do it and that I needed access on my e-mail account.

^^^
@Dusty
@MrSimons  

I manage an IT support helpdesk for employees in my workplace, and my biggest pet hate is when people don't give an adequate level of information. There's no such thing as a crystal ball and yet it feels like people assume that you've gone one and give it a good ol' rub to find the answers you're looking for. That's not how it works huntys.

tl;dr Give as much information as possible or I'll rip your limbs off.  

no it doesnt  

Posted by MBK

^^^
@Dusty
@MrSimons

I dont see how its relevant.  

It is relevant. As one of my main accounts needs an email transfer as well. But everytime I tried I recieved a very similar message. How can I have access to the previous email when it states in the explaination I don't have access?

I don't even understand how you managed to get it transfered assuming you also didn't have access to the previous email.  

Posted by Pickles

It is relevant. As one of my main accounts needs an email transfer as well. But everytime I tried I recieved a very similar message. How can I have access to the previous email when it states in the explaination I don't have access?

I don't even understand how you managed to get it transfered assuming you also didn't have access to the previous email.

I sent the ticket through a new email.  

i used toonslab for the first time like a week ago and it worked perfectly fine for me lol. idk why it's so infamous, better than using emails like before, ew.  

Posted by kenovo

i used toonslab for the first time like a week ago and it worked perfectly fine for me lol. idk why it's so infamous, better than using emails like before, ew.

I think the problem is people not understanding why they were banned and so they assume staff are lazy and hate them.  

Posted by MrSimons

I dont see how its relevant.

read the thread topic...then read that what Bryan posted.

It really depends on who is dealing with your ticket.You don't get the desired results 80% of the time and by 'desired results' i mean an answer.  

Toonslab is okay-ish. They probably declined yours @ Bryan because you didn't use the same email as your Graal account to ask for the email change(idk) due to the amount of accounts being stolen since identification has been released.  

Posted by Zetectic

If I am understanding correctly, they are basically emailing you a link to download a new app through your associated Apple ID.
When we download our new app, do we have to use our Classic account or are we going to be able to create a new one?

Zetetctic you're drunk and on the wrong thread, go home!  

Posted by kenovo

Zetetctic you're drunk and on the wrong thread, go home!

lmfao u are right. i didnt sleep last night sorry