when someone emails [email protected] they often never receive a response or it takes months to receive. I know that this is likely because of high levels of spam. This is why there should be a support website to organize it. The website(or built in system) would first provide automated responses and information to help the player fix the problem themselves, then forward it to the appropriate staff members if they cannot fix it themselves based on situation and language(if applicable) The purpose of it would be to sort all of the tickets for efficient, more useful, and more organized responses, and discard of useless ones like can i b adiam I have great idea I make graal great emails.

have the support page have a radio button list to select your issue from the following list

admin applications- have players submit their applications here. Even if its ignored it'll cut down spam greatly in other areas.

account transfers-you then fill out your account with pc#(if you can), email, and nick on both.

ban issues- if you feel your ban is unjust appeal it here. include email pc# name etc.

feedback and ideas-just a spot to take all the ideas, even if not used.

bugs and glitches(may link to videos and upload screenshots

reporting a player(may upload screenshots and link to videos)



staff abuse
name of staff member, what they did, and approximate time.
(may upload screenshots and link videos)

account issues/technical issues- This is not for account transfers or reporting bugs. This is if strange things happen to your account and you tried everything to fix it yourself.


obviously have capatcha to prevent spam and bots. Have a 3 ticket a day limit as well as other systems to prevent spam.  

great idea. would help a lot as a lot of admins dont read emails cuz theyre a-holes like that. but stefan or unixmad or whoever is in charge of doing this wouldnt gaf, because "it cant buy them bread..."  

Posted by RifRaff

great idea. would help a lot as a lot of admins dont read emails cuz theyre a-holes like that. but stefan or unixmad or whoever is in charge of doing this wouldnt gaf, because "it cant buy them bread..."

You have a lotta angst and nowhere to grind it off eh?  

Posted by Froggy Krueger

You have a lotta angst and nowhere to grind it off eh?

Go away nuboDy like U  

Posted by Skill

when someone emails [email protected] they often never receive a response or it takes months to receive. I know that this is likely because of high levels of spam. This is why there should be a support website to organize it. The website(or built in system) would first provide automated responses and information to help the player fix the problem themselves, then forward it to the appropriate staff members if they cannot fix it themselves based on situation and language(if applicable) The purpose of it would be to sort all of the tickets for efficient, more useful, and more organized responses, and discard of useless ones like can i b adiam I have great idea I make graal great emails.

have the support page have a radio button list to select your issue from the following list

admin applications- have players submit their applications here. Even if its ignored it'll cut down spam greatly in other areas.

account transfers-you then fill out your account with pc#(if you can), email, and nick on both.

ban issues- if you feel your ban is unjust appeal it here. include email pc# name etc.

feedback and ideas-just a spot to take all the ideas, even if not used.

bugs and glitches(may link to videos and upload screenshots

reporting a player(may upload screenshots and link to videos)

staff abuse
name of staff member, what they did, and approximate time.
(may upload screenshots and link videos)

account issues/technical issues- This is not for account transfers or reporting bugs. This is if strange things happen to your account and you tried everything to fix it yourself.

obviously have capatcha to prevent spam and bots. Have a 3 ticket a day limit as well as other systems to prevent spam.

i suggested this idea (or something similar) in another thread "privet pm system". I dont see it happening though, theyve been busy with the latest updates.. they'll most likely just say theyre busy on a much bigger project :/.. fair enough though.. graal has changed alot recently... with the marriage system and archery game being introduced :3  

Posted by Goblin

Go away nuboDy like U

And people like you?
__________________________________________________ _
@OP

This proposed idea changes nothing, staff still have to go through and process peoples claims, what did you think would change other then a pretty way to submit a complaint?  

Posted by iChronic

i suggested this idea (or something similar) in another thread "privet pm system". I dont see it happening though, theyve been busy with the latest updates.. they'll most likely just say theyre busy on a much bigger project :/.. fair enough though.. graal has changed alot recently... with the marriage system and archery game being introduced :3

I didn't really understand what you meant by the private pm system when I read the thread.  

Posted by Tricxta

And people like you?
__________________________________________________ _
@OP

This proposed idea changes nothing, staff still have to go through and process peoples claims, what did you think would change other then a pretty way to submit a complaint?

Everyone likez me ya!  

Posted by Skill

I didn't really understand what you meant by the private pm system when I read the thread.

ooo :3 i meant my post on the thread  

yea i feel the same so ill help if they need me my name in graal is mad just pm me  

Welcome yo the game where customer service is 0%  

I feel this would help since it seems iclassic staff ignore our posts help, Snk actually fixes stuff.  

Posted by Higbey

I feel this would help since it seems iclassic staff ignore our posts help, Snk actually fixes stuff.

iClassic admins ignore everything except for their guilds and "friends".

Example:
Major chat blocker at mod blocking stairs
Reports the blocker
Admins don't give a ship  

Posted by RifRaff

iClassic admins ignore everything except for their guilds and "friends".

Example:
Major chat blocker at mod blocking stairs
Reports the blocker
Admins don't give a ship

well you cant expect us all to have our own ships, balambs ship takes up alot of room.  

Posted by RifRaff

iClassic admins ignore everything except for their guilds and "friends".

Example:
Major chat blocker at mod blocking stairs
Reports the blocker
Admins don't give a ship

I give so many ships about blockers! I can assure you, we don't ignore reports. Sometimes it takes longer for us to handle something because of the large amount we have to go through.