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06-09-2017
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User Registered
Join Date: Sep 2013
Posts: 161
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06-09-2017
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Circus
Join Date: Sep 2011
Location: London
Posts: 2,090
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06-12-2017
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User Registered
Join Date: Sep 2013
Posts: 161
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Support still haven't replied.
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06-14-2017
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Wana be graphics artist
Join Date: Dec 2016
Location: under a rock
Posts: 83
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Hey I'm sorry for that problem and no one getting back to you. Were currently aware of that issue happening to some players using the + version and we are working on a way to resolve it, it should be fixed really soon~
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06-14-2017
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User Registered
Join Date: Sep 2013
Posts: 161
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06-14-2017
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Registered User
Join Date: Jul 2015
Location: Chewbaccastan
Posts: 1,013
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06-14-2017
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Registered User
Join Date: Feb 2017
Posts: 11
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I was playing and intended to buy a hat and that popped up for me as well. I also have the plus version. I came to the forums to see if anyone made a thread about it before I would make one. If this is an ongoing issue for multiple people, they should attend to it like... now. |
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06-17-2017
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User Registered
Join Date: Sep 2013
Posts: 161
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06-17-2017
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Registered User
Join Date: Jul 2015
Location: Chewbaccastan
Posts: 1,013
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06-18-2017
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Banned
Join Date: Sep 2011
Location: UK
Posts: 3,215
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To be fair I was staff on 2 Ios Servers, staff(normal police etc) can naturally check if you running on + vers and if you have customisation pack etc... but they themselves can't actually solve this(if reloading it doesn’t work)I'm pretty sure, it needs high up staff to solve. Looking at what the problem is though, this will get fixed it's money generating problem.
Last edited by G Fatal; 06-18-2017 at 12:59 PM.
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06-18-2017
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.
Join Date: Nov 2014
Posts: 291
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Howdy! I see a lot of people already respond which is a good thing. Hopefully the problem gets fixed soon and you did right by sending a ticket to toonslab and I agree they should of written back to you however to be fair they get quite a lot of tickets but it is still no excuse for not answering your ticket. Next time you can also try sending a message to the developers in game, you can find the staff list in the emerald saloon. -Lafez |
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06-20-2017
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Wana be graphics artist
Join Date: Dec 2016
Location: under a rock
Posts: 83
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I understand your frustration with support for not answering, im sure there probably just bombarded with all sorts of tickets and i know some other players are having the same problem so they just haven't gotten around to it. AS FAR AS THE BUG GOES last time i checked the problem wad identified and is beong tackled head on and shohld be all patched up very soon 
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