Posted by Jarace

The staff you'll be able to contact in-game or on the forums aren't able to help with an issue like losing access to an account.



You'll have to do this and provide as much information as possibe.

Thank you so much for your help Jarace, and everyone else. I submitted a ticket + an email explaining everything with evidence since it couldn't fit in the ticket box.

I told them my situation, provided screenshots of an old email from graal still on my iPod, and screenshots of some of my gralat purchases.

I feel like if this doesn't work, nothing will. I really wish they had a better and more responsive system for support given how popular the game is. The system they have just seems so dated for modern times.

Nonetheless, my ticket is in, and no doubt, it'll probably take at least a week before I get a reply. I'll supply an update when there is one, and again, thank you guys for giving me the best shot at giving my account back.

Hopefully, I'll see you all on the server soon!

~ThreeChains  

Posted by ThreeChains

I feel like if this doesn't work, nothing will. I really wish they had a better and more responsive system for support given how popular the game is. The system they have just seems so dated for modern times.

This is how I feel at times with the graphics submissions. However, given the popularity and the average target audience for this game, they probably have a lot of nonsense to filter through in order to get to legitimate issues. That said, hiring some additional staff could go a long way for the company's PR... but they would need to notice more than just a few people complaining on the (unofficial) forum to have that ever become a reality.  

It even took me 1 and a half year to get my upload ban (which is just a minor thing and ez to handle) , but i wish u goodluck in getting ur acc back idk if toonslab replies but sometimes they do if you put in , alot of direct info about the issue.  

Posted by Raeven

It even took me 1 and a half year to get my upload ban (which is just a minor thing and ez to handle) , but i wish u goodluck in getting ur acc back idk if toonslab replies but sometimes they do if you put in , alot of direct info about the issue.

Thanks for the well wishes guys. It's up to the fates now. Probably won't know for a long while.  

Posted by ThreeChains

If you don't mind, please let me know anything you remember. Anything would be helpful at this point

To anyone viewing: If you know someone to contact please help. I think using my proof I can get my account transferred, but there is no one to contact about it. Try to relate, over 1000 hrs and a lot of money is at stake for me. :X

Thanks for all the help guys.

I emailed the support email from the new email I made that I wanted it transferred to, explaining the situation and providing borh my old email address and my Graal ID. It was transferred shortly after.  

According to snk, you can have an account transfer if your email was deactivated. Talk to Xor, or whoever is manager now.  

Posted by Khai

According to snk, you can have an account transfer if your email was deactivated. Talk to Xor, or whoever is manager now.

I don't even know how any ordinary Graalian cann get in contact with Xor, maybe through fp4 or Dusty?  

Posted by Khai

According to snk, you can have an account transfer if your email was deactivated. Talk to Xor, or whoever is manager now.

Do this as well as submitting a ticket , xor won't reply to your email but if it's clear and concise he may deal with it himself. I had ban issues in the past and wanted to merge my old accounts back in 2013 and he did that for me without even replying , I just logged on and it was done. Ill pm u his email address  

Posted by Alex R

Do this as well as submitting a ticket , xor won't reply to your email but if it's clear and concise he may deal with it himself. I had ban issues in the past and wanted to merge my old accounts back in 2013 and he did that for me without even replying , I just logged on and it was done. Ill pm u his email address

If you don't mind, that would be fantastic. Thanks.  

Posted by Alex R

Do this as well as submitting a ticket , xor won't reply to your email but if it's clear and concise he may deal with it himself. I had ban issues in the past and wanted to merge my old accounts back in 2013 and he did that for me without even replying , I just logged on and it was done. Ill pm u his email address

He doesn't reply to emails anymore. He only allows emails from @graalonline.com now.  

Woah guys. I am blown away. My issue was... resolved! That was insanely prompt. I have to give the support team a lot of props on this one. I can't speak for anyone else, but the service was fantastic. See you on the servers.  

Posted by ThreeChains

Woah guys. I am blown away. My issue was... resolved! That was insanely prompt. I have to give the support team a lot of props on this one. I can't speak for anyone else, but the service was fantastic. See you on the servers.

Glad it worked out!  

Posted by ThreeChains

Woah guys. I am blown away. My issue was... resolved! That was insanely prompt. I have to give the support team a lot of props on this one. I can't speak for anyone else, but the service was fantastic. See you on the servers.

Glad you got your issue resolved, hope you never have a 5 minute IP address or account database issue! Have fun!