Alright, I registered an AOL account and made a new Graal account and everything worked fine for me.

Go on AOL and navigate to your mail settings:


Then click Filter Settings and try creating a new Filter for Graal then try this:


Resend the e-mail, then go check if it's in the Graal folder you created:
 

Posted by Colin

Alright, I registered an AOL account and made a new Graal account and everything worked fine for me.

Go on AOL and navigate to your mail settings:


Then click Filter Settings and try creating a new Filter for Graal then try this:


Resend the e-mail, then go check if it's in the Graal folder you created:

Still not working. Inbox and spam folder are still empty as well as the Graal folder. I'm guessing it has something to do with Graal Server. The email I used to identify with the account was [email protected] been having this issue for the past 6 months. Seems like no one can or are willing to help me resolve it.  

It seems to be a common issue with AOL and I don't think it's a problem on Graal's end.

https://help.aol.com/email-support

Give them the e-mail [email protected] and just explain it to them, it might be possible they automatically delete the e-mails from them because they thought it was spam.

I know you called them already, but they will have a different support system through e-mail than they do over the phone.  

What do you mean it's a common issue with aol?  

Posted by DraGun

What do you mean it's a common issue with aol?

AOL have filters to prevent spam that seem to catch an awful lot of genuine email. You're not advised of this, the email simply never arrives.

Let me know how it goes with e-mail support, I don't think the issue is Graal related and that's probably why they haven't been able to offer help.  

Posted by DraGun

What's up with the support team. They haven't given any effort into resolving my case despite the countless emails that were exchanged. They don't even throughly go through a case and investigate it. Just mumble jumble and gone.

yeah, you'll get used to it  

Posted by Colin

AOL have filters to prevent spam that seem to catch an awful lot of genuine email. You're not advised of this, the email simply never arrives.

Let me know how it goes with e-mail support, I don't think the issue is Graal related and that's probably why they haven't been able to offer help.

Thanks Colin appreciate it that someone is making an effort. Sent in a ticket now just going to wait for the reply. I'll keep you updated and see what happens.  

So this is what shows up..the problem is not on their end so I'm guessing it is Graal server.  

Seriously? None of the era staff can figure this out? It's irritating neither Aol or Graal can figure this out. Aol already done a bit of their part but it just seems like era has no interest in resolving their loyal customer issues.  

My best guess is the port number that Era uses to send email is blocked by your modem or ISP.

I can't help you any further than that..

Check this by making a new email and try to identify

(I'm no tech savvy)

Sent from my HTC 10 using Tapatalk  

I'm having this problem too, all I want is for them to simply transfer account data to a new email, is that too hard? (I honestly dont know myself)  

Posted by Trav

I'm having this problem too, all I want is for them to simply transfer account data to a new email, is that too hard? (I honestly dont know myself)

Typically that's not done because Xor or whoever is in charge of that wants to look into the issue to try and find a remedy to the issue so it occurs less often  

Posted by CodyGraal

Typically that's not done because Xor or whoever is in charge of that wants to look into the issue to try and find a remedy to the issue so it occurs less often

Snk for Era. Xor is for Classic. Chelt the joke is for Zone. HW for Ol' West. Unixmad for everyone  

Posted by CodyGraal

Typically that's not done because Xor or whoever is in charge of that wants to look into the issue to try and find a remedy to the issue so it occurs less often

Because that will?
Prevent the issue from occuring permanently?
No.

I suggest an automated system for account data transfer OR account email change.  

Posted by Trav

Because that will?
Prevent the issue from occuring permanently?
No.

I suggest an automated system for account data transfer OR account email change.

Well for all I know it could fix the situation permanently. Thing is I don't know, I would just give it some time.