Graal Staff and Banning System. - 5

spades of feare · 05-07-2012

Posted by Twinny

Being too preset is not a good system. I provided the baseline and staff can go from there as per the instructions in the GP manual.

Since when is there a staff manual? Serriously this is the first ive ever heard of one,I think nyn needs to be handed one. There needs to be a baseline system. Considering when an admin is in a bad mood, they can: ban a player for 600 hrs for off mapping.

Posted by Twinny

Because it's an internal procedure to be followed and as such, does not need to be provided to players?

It might be usefull to all the people that" apply" to becaome a GP

Is there also a staff code of conduct?

G Fatal · 05-07-2012

Yeah I think they should only give staff options to pick from that all have set times and all are ip bans not acc ban. I reckon be better as I know staff that don't like certain players for certain reasons but that shouldn't let them have the option to increase the time if they do something wrong(but doing exactly same as other person).We are all equal, just put set times on bans and only give staff option of bans to pick from.

Also for stuff like being offmap why don't they fix the problems of how they getting off map rather than needing 30+GP's? Mindblowing ik!

Crono · 05-07-2012

the system is fine, any faults are the GP's themselves or the players in trouble.

Fireenn · 05-07-2012

Posted by David K?

Since there are so many post I will put my feedback in.
(Still not regarding those two who were banned.)

I see nothing wrong with this, that shows there is actually a system. However, they both were using severe vulgarity and one received 8,750 hours more. The one who also had Harassment had less hours, and harassing someone I feel is worse than possibly cursing in an empty room a staff member happened to be hidden in.

They both honestly don't care about their bans lol.. they looked at it like it was a good thing. One put up his ban picture, then the other did the same thing and got banned, then commented on his picture letting him know he did it also. I'm not talking about their bans however, I'm talking about the system behind it.

If they were to put in how many severe words they used, added 5 or so hours per word, or actually have an equation to calculate the ban time I believe the system could be better. Then it wouldn't matter on the GP's judgement to ban a person for the time that they want, depending on what they think and if they are friends. Since friendship and popularity was part of the previous conversations they talked about on facebook.

Honestly, they could make a system where they can choose the words that the said, what they did, and jail them for that amount of time. Adding a variable to that warning count, if they have done it three times result in a ban. The banning time could go up a day for each time done. For instance, 3 warnings, 5 hours, 24 hours, 48 hours, 96 hours and so on. Or if no warning, 5 hours, 10 hours, 15 hours, 24 hours, 48 hours and so on.

Then judgement wouldn't even have to be made if there was a previous attempt, since it would just add on time depending on their reason history variables.
Lets say you have harassed someone
client.jail.harassment++;
Time is added to your harassment variable and nothing else. Being jailed for harassment could only check for how many times they have harassed. And there should be one separate for sexual harassment. (A longer time)

Going from a few minutes, or a few days all the way up to 1-2 years so suddenly.. There really is no logic behind it except that a person wasn't known or liked...

So I believe there could be a jailing/banning system created.
(And it would seriously only take a day or two).

Also, a message to all of their friends notifying them via PM that they were banned for "such and such" and how long would be pretty good too.

Not only would it let them know why they haven't been on, but it would deter them from doing the same, or let them know how their friend acts. Do they want to be friends with someone who sexually harasses people? Would the person who did it like losing friends due to his own actions? Would he not try to change his actions?

Sorry about quoting this whole thing I am on my iPod. But my point is David to see what they were doing and how they were doing it is how the ban system works. It can be the smallest thing ever but exploiting the bug over and over again after been warned and banned (for very short times) can sky rocket to a longer ban time.
Sometimes the person can have a status pic or guild pic with a very high degree of vulgarity. To a minimum I can say some admins might put down just severe vulgarity and behind the scenes a more explainable reason for the ban or can be very specific with just putting down the reason being server vulgarity in guild picture or status.
Just really depends on what the admin sees what they are doing and checking ban history is all decided on ban length

NYN · 05-07-2012

The staff handbook is something Azrael wrote a while back (some of us have edited it after script updates). It's like an employee manual introducing the new GP to how we go about banning. It really isn't anything interesting for a player to see... I don't understand why people wanna see it so badly except that hardcore Graal players feel the need to know EVERYTHING ABOUT WHAT GOES ON BEHIND THE SCENES OMG! Relax guys. Much of the manual includes commands, how RC works, and how we go about banning others. Personally before I hire anyone, I have them study it for a week so when they are staff they will be ready.

Our manual also makes it very clear that that depending on the nature of the crime, how many times a player has done it, and their attitude towards it, that we can use our judgement to consider a ban time.

In real life, troublemakers and criminals tend to get harsher punishments in real life vs good people who just screw up once in a while.

It's really not that complicated people. We read a report... warp to them, look at the recent history of what they may have said in public or to the person, hang out to see if they are still doing while we are there to validate the report... Half of the time the report is fake or just spam our of spite. It's pretty easy to tell a dumb report "THIS PERSON CURSED AT ME!!@#$! BAN THEM" vs "This person has been screaming white power non stop in Graal City. It's pretty annoying."

What comes next... we click the culprit, check their ban history (for sexual harassment we add it to another list so we can write a full report for ourselves in case we would ever need to get the actual police involved, you never know). After that, we use our judgement. There are guidelines in the manual, but those are reserved for newer players. I always tell new GPs don't ban players with few hours or no ban history for longer than a day. It may make them less interested in playing the game vs a player who has been here forever, constantly causes trouble, and will come back no matter what, because they are addicted to the attention, like our good friend Higbey.

@spades of fear... Problem? Feel free to Skype me and we'll talk. Thanks.

I think Twinny and I explained it pretty well here... no need to continue bickering. Thanks for your concerns!

Poll Results: What do you think about the Banning system?
32.50%	It is fine.
22.50%	Needs slight improvement.
12.50%	Needs more improvement.
42.50%	It needs to be redone.
35.00%	The server just needs a better policing team.
Multiple Choice Poll. Voters: 40. You may not vote on this poll

05-07-2012	62
G Fatal Banned Join Date: Sep 2011 Location: UK Posts: 3,215	Yeah I think they should only give staff options to pick from that all have set times and all are ip bans not acc ban. I reckon be better as I know staff that don't like certain players for certain reasons but that shouldn't let them have the option to increase the time if they do something wrong(but doing exactly same as other person).We are all equal, just put set times on bans and only give staff option of bans to pick from. Also for stuff like being offmap why don't they fix the problems of how they getting off map rather than needing 30+GP's? Mindblowing ik! Last edited by G Fatal; 05-07-2012 at 01:38 PM.

05-07-2012	63
Crono :pluffy: Join Date: Aug 2011 Location: Sweden Posts: 5,945	the system is fine, any faults are the GP's themselves or the players in trouble.

05-07-2012	65
NYN Magic Maker Join Date: Aug 2011 Location: NYC Posts: 398	The staff handbook is something Azrael wrote a while back (some of us have edited it after script updates). It's like an employee manual introducing the new GP to how we go about banning. It really isn't anything interesting for a player to see... I don't understand why people wanna see it so badly except that hardcore Graal players feel the need to know EVERYTHING ABOUT WHAT GOES ON BEHIND THE SCENES OMG! Relax guys. Much of the manual includes commands, how RC works, and how we go about banning others. Personally before I hire anyone, I have them study it for a week so when they are staff they will be ready. Our manual also makes it very clear that that depending on the nature of the crime, how many times a player has done it, and their attitude towards it, that we can use our judgement to consider a ban time. In real life, troublemakers and criminals tend to get harsher punishments in real life vs good people who just screw up once in a while. It's really not that complicated people. We read a report... warp to them, look at the recent history of what they may have said in public or to the person, hang out to see if they are still doing while we are there to validate the report... Half of the time the report is fake or just spam our of spite. It's pretty easy to tell a dumb report "THIS PERSON CURSED AT ME!!@#$! BAN THEM" vs "This person has been screaming white power non stop in Graal City. It's pretty annoying." What comes next... we click the culprit, check their ban history (for sexual harassment we add it to another list so we can write a full report for ourselves in case we would ever need to get the actual police involved, you never know). After that, we use our judgement. There are guidelines in the manual, but those are reserved for newer players. I always tell new GPs don't ban players with few hours or no ban history for longer than a day. It may make them less interested in playing the game vs a player who has been here forever, constantly causes trouble, and will come back no matter what, because they are addicted to the attention, like our good friend Higbey. @spades of fear... Problem? Feel free to Skype me and we'll talk. Thanks. I think Twinny and I explained it pretty well here... no need to continue bickering. Thanks for your concerns!