I figure a few key liaison players can help provide clarity to many of these situations and allow for a buffer of communication between players and staff who are hostile to each other. A sober third party, oversight, or a mediator can really expedite issues and provide a good protection against abuse
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a chosen spokesperson would hardly be "third party"
iclassic seems to usually have its head GP kind of fill in this role anyway. GPs are disconnected from real staff (devs) so it makes sense to continue that way imo