The thing with games like graal is usually they will hire friends anyway(with slight exceptions) as they already know they can work along, it’s really duty of the Manager to check on behaviour of the staff they have and how they generally go about doing stuff. My time on Ol’ and Graal overall as staff member has seen pretty much the majority of staff actually do just lark about or AFK somewhere on map and reap the staff rewards(probably more on zone but also happens on ol) There was staff that did the job to best they could but not a majority and some of the stuff was pretty much out of their hands as they didn’t have the power to do certain stuff leaving it upto highers to sort - This is where bigger problems can arise if the highers are these AFK or childish people as they tend to leave the problem rather than fixing it as efficiently as possibly.
Haven’t been on Ol’ for awhile although when was staff HW did a really great job of giving general powers and more(if needed or wanted to create more) this helped alot with production for everyone back then when they had like Clown’s quest, quite a few hidden buildings, general shop updates that wasn’t scheduled and new events.. I can only think now that with her taking more interest in era? that may have an affect on production stance of things leaving upto said highers.
I would like to say if players etc are against high up’s though to get actual evidence and build up a case if you want something ever done or changed(change doesn’t necessarily mean it’d become better though) then send to HW or Unix-altho the later i doubt would care lol.not sure about how well apple deals with stuff like this also, so still the evidence would need to be there and proven.