Posted by Master Shredder
Yeah they deserve the politeness with how supportive they are. Sadly I'm autojailed again for logging in on the same wifi network the repvious autojail problem happened on so hopefully they will answer like a breeeze again . Sent another nice and polite ticket over the issue :p
I was unbanned on classic but I never even got a support reply about it Lolol.
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Wi-Fi jails are a bummer. I've had a few friends get into it. Era is pretty on par at answering tickets in comparison to Zone and others, whoever runs them (HW, I believe) has been really polite.
Hope that works out for you