The only reason I play graal is cuz it's a good mmorpg that takes little space, has a good community and has a good interface
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Same for me. Eventually I think some admins arent really helpful (by having PMs friends only, ignoring help questions, ...). They knew that this will come up to them but usually never faced it until they got into that situation.
Anyway I also love the simple way of Graal. Sometimes it gets too much so I have to switch but itīs also very nice that itīs a game you can play in your spare time, without beeing like "** I have to kill that monster".