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It doesn't seem to be this easy to just change an email address, . While I never personally wanted to change the email address of my account, I know a lot of people who did and sent tickets and contacted the supports email, They never got a reply.
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My family used to use Windstream as our service provider which included wifi, email, etc. When we switched, I lost access to my email account. Iirc I just emailed support from my gmail account and provided my Graal ID as well as my old email and explained how I lost access to it and they transferred everything to my new email for me. This was a few years ago though, 2014/2015 maybe, not too sure anymore.