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Fixed it, should be fine now. In future, just ask a member of staff in-game to temporarily fix NPC glitches like this, it's quicker than on here. If you are unsure who is online, send feedback. Of course, before doing this you should try re-logging. Sometimes this can also do the trick.
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Hey chief, thanks for the followup.
I'm on at odd times lately when most staff won't be around.I feel you on the feedback thing, but there's no response there (almost ever) and it's nice to have acknowledgement that someone has seen or heard what has been mentioned.
Thanks again!