My family used to use Windstream as our service provider which included wifi, email, etc. When we switched, I lost access to my email account. Iirc I just emailed support from my gmail account and provided my Graal ID as well as my old email and explained how I lost access to it and they transferred everything to my new email for me. This was a few years ago though, 2014/2015 maybe, not too sure anymore.
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That was before the incident where someone apparantly hacked the database (Or something of the sort) which is why we have a new ticket system that pretty much will never try to respond to anyone. Support in general after that for anything just seemed to become an all time low. Doesn't matter if you send a ticket or contact support because you'll just flat out usually get ignored it seems. This pretty much seems to be with everything, Not just account switching issues.
Back then before that incident, We had amazing support for just about anything, Nowadays it seems like you have to fight a family of grizzly bears just to get a response to anything.