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I've seen a few people recently have their inventory's erased with only bombs and arrows being left along with three other things which have usually been included quest and mounts.
The quest item they are left with is consistently a fish.
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almost same issue as my sister, 3 days ago the game broke which all her uploads, lavender bodies, and Upload tickets were all gone. They gave her 80000tokens but now it doesn't even allow her to refund heads. So she can even try them, she wont get full refund in time. Could be more gone from her account not very sure, that was just her biggest concern. As well as guild house farms resetted for a good amount of people that day lol. Feel bad for people whos worked hours on it.