I sent presents to Secret Santa and I got a message that the gifts arrived to my home but are not here
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I would guess this is for one of two reasons.
Either this:
We've also limited the amount of visible presents to 50 to help reduce the present related lag.
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Or the fact that right now, presents seem to be invisible due to lag (kind of like how furniture sometimes temporarily disappears).
Saying ":presents" is a better way to check how many presents you have.