Wi-Fi jails are a bummer. I've had a few friends get into it. Era is pretty on par at answering tickets in comparison to Zone and others, whoever runs them (HW, I believe) has been really polite.
Hope that works out for you
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Hope I get answered before the day ends, Friends planned to do something today xd. But yeah im sure they'll respond. I apparently ran out of space on the ticket for the thank you for taking the time to assist me again lol