Well we're thinking the same ! Im just tired of staff being no close to his community when some people here really really love this game and spend, time & money to keep it alive.
And yea most of the hat are overpriced haha !
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I feel like that they're becoming better at interacting with the community. A few of the GP's and GFX staff are really friendly and easy to talk to and somehwat recently they started doing twitch streams for gst, events and they even have their trivia on twitter. All of those are a huge step in the right direction and I can only hope that it'll get better and better.