I’ve been having this head bug for a long time. Whenever I apply the head and exit the profile out, It gives me a default one. I contacted three admins and they told me that it would be fixed. I emailed https://support.toonslab.com/ and no one came to help still ( I understand they’re busy) but I’m sure it’s just a broken upload that I can’t wear ☺️
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PM me your id from Feedback here on the forums or message my staff account in-game and I'll take a look at the broken head. It's possible someone refunded it for you but forgot to remove it, but either way I'll take care of it!