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There's nothing wrong with the staff. They do their job and respond to reports and questions. I keep my pms open to anyone in case they have a question about something. I do block people who spam me over and over without giving me a chance to reply. Just because there's many GP's, doesn't mean they're all on at the same time. Usually only a certain amount are on at a time. Azrael already explained that LAT's are welcome. I think there's just not enough people experienced enough to take on the job.
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Like I said, LAT are a rarity on this server and 15 GPs aren't needed to supplement a single server. Might as well simplify it and deduce it to a lower amount. At the most, 6-8 GPs actually dedicated to their jobs are enough. Of course, each a scheduled shift.