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There's been a misplaced NPC that's hanging out on the top exit of the bandit hideout (by the large chest). The way he's positioned he's preventing people from moving after exiting the door. Effectively this prevents people from getting to the chest.
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Fixed it, should be fine now. In future, just ask a member of staff in-game to temporarily fix NPC glitches like this, it's quicker than on here. If you are unsure who is online, send feedback. Of course, before doing this you should try re-logging. Sometimes this can also do the trick.