When the background is visible in an upload, usually the person uploading forgot to remove it. Sometimes, however, it is the result of other things.

• If your indexed body is being denied for this, make sure you indexed it properly. Here is a useful guide for indexing, if you're interested.
  
• If your file was downloaded from the web, and is being denied for this reason, the file may have been a JPEG. When a file is saved as a JPEG, the image is compressed and artifacts like these are created:
  
  These artifacts no longer match the rest of the background, so if someone uploading selects "Set transparency", those parts of the background remain.

This one can be more difficult for players to correct. It's tough to track down a few stray solid black pixels. For heads, this most commonly happens with eyes. On bodies, we see a lot of missing shoes.

As with the last denial reason, an incorrectly indexed body can cause this to happen. Again, I encourage you to review this guide if you're working with an indexed body and see this denial reason. It's also possible that the image editing software being used by the uploader is changing nearly solid black/white to solid black/white.

Any upload that is vulgar, suggestive, related to drugs/alcohol, or otherwise inappropriate falls under this category.

This one can be a bit complicated. Be sure that your upload doesn't:

• Completely lack limbs
• Have limbs that are too skinny or short. For example, if the body looks like a stick figure or has something like wings or fins instead of arms.
• Have limbs that don't move in the frames for carrying or attacking things.

It's ok for the arms to be mostly covered or in pockets.

All this one means is that you can't cover the entire body with a shield. Try reducing the size of the shield, or moving it to a place where it doesn't cover the player as much.

This one is somewhat complicated. With the introduction of accessories, the application of this rule has changed. In general, if a hat or accessory has been directly ripped from the game and is uploaded in some form, it will not be approved. Here are some specific examples of what we approve:

• Heads with horns/animal ears that aren't ripped from the game
• Heads with headbands that have been properly integrated into the head, for example if parts of the headband are covered by hair.
• Heads with bandages, tape, glasses or eye patches on the head. Note that the eyeglasses should be subtle, and resemble prescription eyeglasses.
• Shields that have scabbards/swords.

Things we do not allow:

• Heads with shoulder pads
• Heads with bows that aren't made of hair
• Heads with accessories covering the mouth/neck area, like scarves and bandanas.
• Bodies with visible shoulder pads
• Bodies with backpacks
• Bodies with sword/gun accessories
• Bodies with wings
• Bodies with scarves
• Shields that are scarves

Make sure you're using the correct template! There are links to templates in the FAQ section. If you were using a template, check the dimensions against the corresponding template.

The maximum allowed file size for uploaded files is 128kb.
Can't find it? This might help.
Click here for Windows
If you have a guide for OSX you think I should use, let me know. I couldn't find one that was recent enough.

This only applies to animated uploads. The number of frames does not necessarily matter, but the length does. Take the number of seconds your animation lasts, divide it by 0.05, and that is the number of frames we see in your animation. We limit you to 500 frames, or a 25 second animation. Click here for my source of this information.

Though this rule is usually used for animations that flash or change colors rapidly, it also applies to bodies that change colors while they move. If your animation changes colors, ensure the change is gradual.

Have you ever seen heads where part of the hair shows up in a different frame? This rule applies to them. If your upload is denied for this reason, try overlaying it on the template you made it with, then adjust accordingly. Your upload could also have frames that don't match. For example, some of the frames could be a dog, the others are a cat.

Make sure your upload uses the entire template. This isn't as important for shields or swords, but heads and bodies need to have sprites for every frame so ganis work properly.
A head that is denied for this reason might have nothing where the dead frame is, for example.

Inspired graphics are fine, but direct copies are not. Some things you can do to make something inspired rather than a direct copy include:

• Leaving out minor details, like Naruto's whiskers
• Changing the eye or hair color
• Making the face more generic

Company logos also fall under this denial reason. The Nike swoosh is a common one, as are the various Adidas logos.

This reason is usually used during times where lots of uploads are submitted, and someone has spammed an upload many times that has already been approved or denied.

For shields that are taken from the tileset or another server image, or shields that are clearly based on one of these things. Balloons are not allowed (we have balloons) for this reason, as an example. Same goes for military banners. For the time being, no more banner or flag shields will be approved, but old ones will be allowed to stay. This will change at some point in the future. Sparkle shields that act as a substitute for the cookie effect / any shields with sprites from characters (using a head on a shield, for example) will not be allowed for this reason.

We'll be allowing shields that borrow elements from hats or accessories to accompany them, whereas previously they would have been denied under this rule.

This one covers a broad range of things, as it functions as an "other" category. It can be used like "submitted multiple times", but usually it takes on other roles. See if your upload fits into one of these categories:

• Translucent head or body
• It's a meme (knuckles, troll face)
• It's a direct rip from a picture
• The upload is too small or has bad proportions (for bodies and heads)
• It's a gun
• It doesn't have eyes
• It looks like a full player or could be used to impersonate one. .

Q: When you say "uploader", do you mean the staff member viewing my upload?
A: No, when I say uploader I am referring to the person that went to the uploading website and submitted the image. When I mention staff in this thread, I use "staff" or "staff members". If you see a mistake, let me know.

Q: How long do I have before my upload is no longer refundable for full price?
A: You have six hours from the time you accept and pay for the upload.

Q: A staff member refunded my upload, and I did not receive the full price. What happened?
A: It is likely that you uploaded during a sale and forgot about it. This process is automatic, so human error doesn't play a role. If you do not believe this was the case, contact support by clicking here and they will look into it.

Q: I've been upload banned! What can I do to get it removed?
A: Just like other bans, you must go to support.toonslab.com to appeal them.

Q: How can I report an upload that breaks the rule?
A: If it's a shield or sword, you can message a staff member the code. If it isn't or you do not have the file name, report someone wearing it.

Q: What are upload tokens?
A: Upload tokens are a currency players receive when uploads are refunded. You may use upload tokens to pay for new uploads. They can not be changed back in to gralats.

Q: If I have 5000 upload tokens, and 15000 gralats, can I purchase a custom head?
A: Yes, you may purchase uploads with a max of the currency. Your upload token balance is used first, so if you had 10000 tokens and 15000 gralats before uploading a head, once the head was paid for you would have 5000 gralats left over and no upload tokens.

Q: If I refund an upload within an hour and qualify for the full refund, do I receive upload tokens or gralats?
A: You will always receive tokens when refunding an upload.