Those people have probably been waiting for months for a reply.
I sent an email to them requesting an email change a few days ago, and I don't expect to hear from them.
Which sucks cause the email I use for my graal account is old af. I'd like it to have my newer one.
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Some longer than months, A friend of mine sent a email for support and tickets and everything else a lil over a year ago and has sent several other emails for support over this year since his email is no longer accessible due to the fact his email's password was auto generated and he never had to log out or log back in on it since then so when his phone broke he lost access to that email, When he contacted support he had his graal ID and everything. But nobody got back to him and he pretty much gave up on it. And he isn't the only one I know who had similar issues, I think I've only heard of 1 or so people ever getting an email changed past that hacking incident and I have no idea how they managed to even receive support.