Howdy!

I see a lot of people already respond which is a good thing. Hopefully the problem gets fixed soon and you did right by sending a ticket to toonslab and I agree they should of written back to you however to be fair they get quite a lot of tickets but it is still no excuse for not answering your ticket.

Next time you can also try sending a message to the developers in game, you can find the staff list in the emerald saloon.

-Lafez