I have this exact problem now lol, anyone else, is this an ongoing issue?
I think maybe the issue started after I updated Ol West + on the app store on my iphone.
I could be wrong though, I dont buy many non-holiday hats. So I dont know how long its been like this for me.
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Eh, my guess is that the update was meant for the free version that's why it's showing the can't customize error. I could be wrong though, since there's no buy customization pack option in the store.