Hey all, just wanted to hop in and clarify a few things! I'll just start from the top and work my way down.
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We all know and use the support page but when you submit a ticket it’s kinda scary... you end up in information Limbo and it can be frustrating
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There are several issues that regular GPs or GFX cannot handle. Ban appeals, account level issues, email transfers, ect... A lot of these issues deal in handling sensitive account information, hence why these need to go through support. We end up getting a lot of support tickets because of this and it takes time to read through every ticket and address them properly.
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There's a communication ban? As in server staff can't communicate on the forums for example?
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Communication bans are for players and they normally come from breaking the rules or after a ban.
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I think it blocks all outgoing and incoming messages, and as I understand it... it never ends. Normal bans are for a fixed amount of time and the Communication ban is undefined/possibly permanent
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Communication bans aren't a permanent thing. Like regular bans they are for a fixed amount of time. So they will go away after a while.